Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 15 days ago

Customer Success Analyst

ELSA, Corp7 open roles

Where
Asia, Peru; India; Singapore; Kecamatan Kebayoran Baru, Indonesia; Shibuya, Japan; São Paulo, Brazil; Ba Đình, Vietnam; Phú Nhuận, Vietnam
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowCustomer Success AnalystELSA, Corp · Asia, Peru; India; Singapore; Kecamatan Kebayoran Baru, Indonesia; Shibuya, Japan; São Paulo, Brazil; Ba Đình, Vietnam; Phú Nhuận, Vietnam

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ELSA, Corp's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 15 days ago

The posting

  • Location: Asia
  • Department: B2B Revenue
  • Report to: Customer Success Operation Lead

About Us

ELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. Founded in 2016 and headquartered in San Francisco, we operate across the U.S., Vietnam, Portugal, Indonesia, Brazil and Japan.

Powered by proprietary speech-recognition technology and generative AI, ELSA delivers real-time, hyper-personalized feedback to help learners improve pronunciation, fluency, and overall communication effectiveness. With over 50 million learners and 1 billion hours of anonymized speech data, ELSAs depth of language training intelligence is unmatched in the industry.

Our B2B flagship platforms ELSA Enterprise and ELSA Schools empower organizations and educational institutions to elevate communication capabilities and unlock personal and professional opportunities for their people. We design engaging, bite-sized learning experiences that adapt to each learner's goals and context, ensuring measurable improvement and lasting confidence.

Our vision is to become the global standard for real-time English communication training, enabling 1.5 billion language learners worldwide to speak clearly, be understood, and share their stories with the world.

Backed by world-class investors including Googles Gradient Ventures, Monks Hill Ventures, and SOSV, ELSA has been recognized among the top global AI innovators:

  • Forbes Top 4 Companies Using AI to Transform the World
  • Research Sniper Top 5 Best AI Apps
  • ASU+GSV EdTech 150
  • CB Insights Top 100 AI Companies

Join us in shaping the future of language learning and empowering millions to unlock opportunity through confident communication.

Role Summary: As a Customer Success Analyst, you will support B2B customer operations by combining customer support, data analysis, process improvement, and automation. You will work closely with CSMs and B2B clients to ensure smooth operations, monitor customer engagement, and improve scalable workflows.

Key Responsibilities

Customer Operations & Support

  • Manage B2B customer activation, account setup, dashboards, user invitations, and recurring engagement activities.
  • Handle operational and technical requests from B2B client admins and internal CSMs through ticketing systems.
  • Investigate issues, coordinate with internal teams, and ensure timely resolution.
  • Prepare customized reports and support CSMs with day-to-day operational needs.

Data & Customer Success Analytics

  • Monitor customer engagement and key CS metrics such as NRR, GRR, ARR, retention rate, and CSAT.
  • Analyze dashboards and operational data to identify engagement gaps, trends, and potential customer risks.
  • Build and maintain recurring reports to support customer and account monitoring.
  • Translate data into actionable insights for CSMs and the broader Customer Success team.

Process Improvement & Automation

  • Identify repetitive or inefficient workflows and propose practical improvements.
  • Support automation initiatives using new tools, AI, and workflow automation solutions.
  • Help test, implement, and document improved processes across Customer Success operations.
  • Continuously look for ways to reduce manual work and make operations more scalable.

What You Will Have

  • 3+ years of experience in Customer Success Operations, SaaS Operations, Business/Data Analysis, Customer Support Operations, or a related role.
  • Experience working in B2B SaaS and with tools such as Zendesk, Freshdesk, HubSpot, Salesforce, or similar platforms.
  • Strong analytical and problem-solving skills, with the ability to work with dashboards, operational data, and CS metrics.
  • Strong English communication skills and a proactive mindset toward process improvement, automation, and AI tools.

What We Offer

  • Flexible work setup: Remote-first for Singapore, India, Malaysia, Philippines, Thailand, LATAM, Middle East; hybrid model for Vietnam, Indonesia.
  • Comprehensive employee well-being benefits.
  • Free ELSA Premium courses to polish your language skills
  • Collaborative, international team culture.
  • Opportunity to contribute to a fast-growing, well-funded Silicon Valley startup with global impact.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ELSA, Corp's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ELSA, Corp's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ELSA, Corp's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.