Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 5 days ago

Academic Success Manager

Elsevier372 open roles

Where
Brisbane
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowAcademic Success ManagerElsevier · Brisbane

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Elsevier's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Elsevier postings stay open a median of 14 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 5 days ago

Elsevier median: 14 days open

The posting

Academic Success Manager

Are you skilled in driving meaningful engagement to achieve client success?

Are you passionate about helping academic institutions maximize the value of innovative healthcare education solutions?

About our Team

Elsevier Health applies innovation, facilitates insights, and helps drive more informed decision-making for our customers across global health. We support health providers by providing accessible, trusted evidence-based information; prepare more medical and nursing students with effective tools and resources; provide insights that help clinicians improve patient outcomes; and support a more personalized and localized healthcare experience. All for the benefit of every patient outcomes.

About the Role

The Academic Success Manager (ASM) is responsible for driving customer retention, renewals and account growth for Elsevier Health's education solutions across Queensland, Western Australia and Northern Territories

With a primary focus on protecting and renewing existing business and identifying upselling opportunities, the ASM works closely with academic institutions to ensure successful adoption, continued engagement and value realization of Elsevier's education solutions. Serving as a trusted advisor to universities, medical schools, nursing schools and other healthcare education institutions, the ASM builds strong relationships with academic stakeholders, supports faculty enablement and demonstrates the ongoing value of Elsevier's solutions.

The ASM collaborates closely with Sales, Product, Training and Support teams to maximize customer satisfaction, secure renewals and identify opportunities for account expansion.

This is a full-time and permanent role based in our Brisbane office.

Responsibilities

1. Drive Customer Retention and Renewals

  • Proactively manage customer relationships to support timely renewals and minimize customer churn.
  • Develop and execute customer success plans that strengthen engagement, adoption and long-term retention.
  • Identify renewal risks early and implement appropriate customer engagement and recovery strategies.
  • Collaborate with Sales and internal stakeholders to ensure successful renewal outcomes.

2. Build and Strengthen Academic Relationships

  • Develop trusted relationships with academic leaders, faculty members and key institutional decision-makers.
  • Identify and nurture academic champions who advocate for Elsevier Health education solutions.
  • Understand institutional priorities, curriculum requirements and evolving educational needs.

3. Drive Product Adoption and Value Realization

  • Support onboarding and ongoing adoption of Elsevier Health education solutions.
  • Work with faculty members to integrate digital learning resources into teaching and learning activities.
  • Monitor product usage, engagement and customer feedback to identify adoption gaps and improvement opportunities.
  • Demonstrate continued value through usage insights, customer success stories and academic outcomes.

4. Deliver Faculty Training and Enablement

  • Conduct online and face-to-face product demonstrations, training sessions and workshops.
  • Support educators in maximizing the effectiveness of Elsevier's digital education solutions.
  • Develop scalable customer engagement and enablement initiatives to improve adoption and satisfaction.

5. Identify Upselling and Account Expansion Opportunities

  • Identify opportunities to expand existing customer subscriptions, product usage and institutional adoption.
  • Recommend relevant Elsevier Health education solutions based on customer needs and academic priorities.
  • Collaborate with EPSM and Esales Teams to develop and progress upselling opportunities within existing accounts.
  • Leverage customer relationships, usage insights and institutional feedback to support account growth.

6. Foster Cross-Functional Collaboration

  • Work closely with Sales, Product, Marketing, Training and Customer Support teams to ensure a consistent customer experience.
  • Share customer feedback, market insights and success stories to support continuous improvement.
  • Coordinate internal resources to resolve customer challenges and strengthen long-term partnerships.

Requirements

  • Bachelor's degree in a related discipline.
  • 5 years of experience in customer success, account management, academic engagement or education technology.
  • Experience engaging universities, medical schools, nursing schools or healthcare education institutions would be advantageous.
  • Understanding of subscription-based digital solutions, customer retention and renewal processes.
  • Strong relationship management, communication, presentation and negotiation skills.
  • Ability to interpret customer usage data and identify risks and growth opportunities.
  • Experience conducting product demonstrations, customer training and workshops.
  • Ability to work independently and collaborate effectively across regional teams.
  • Willingness to travel across assigned markets.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous well-being initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

  • Long Service Award: Recognition for your dedication and loyalty.
  • Flexible Working Arrangements: Balance work and personal life effectively.
  • Access to Learning and Development Resources: Empowering your professional growth.

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Elsevier's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Elsevier's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Elsevier's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.