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Open nowFirst seen 5 days ago

CRM & Customer Insights

Elwood Roberts108 open roles

Where
Dublin, Ireland
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Your applicationOpen nowCRM & Customer InsightsElwood Roberts · Dublin, Ireland

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Role: Customer Insights & CRM Specialist Location: Kildare-based, hybrid (2 days per week in office)

Job Type: Full-time role Department: Marketing - Digital/Data & Insights Teams

Team Structure & Work Environment

  • The successful candidate will be joining a team of 5 digital and insights team, within a larger team of 15 across insights, marketing, and customer engagement.
  • Hybrid working model with 2 days in the office in Kildare and flexibility around remote work.
  • A fast-moving, insights-driven environment where collaboration is key.
  • Opportunity to work on high-profile projects that impact racegoer engagement at a national level.

Key Things This Person Will Do

  • Use CRM data to create targeted marketing campaigns that enhance fan experience and increase race day attendance.
  • Implement and optimize customer segmentation strategies to ensure personalized, relevant communications.
  • Analyse customer behaviour, campaign performance, and race day engagement using CRM and social data.
  • Ensure data integrity and compliance with GDPR and data protection regulations.
  • Collaborate with marketing and racecourse teams to create a seamless, data-driven fan experience.

What Makes Someone a Great Fit

Were looking for someone who understands the power of customer data and how it can drive engagement and retention. The right person for this role will:

  • Have at least 2 years of experience in CRM, email marketing, or customer insights, preferably using platforms like DotDigital, Mailchimp, Microsoft Dynamics CRM 365, or Salesforce.
  • Be analytical, with a strong ability to interpret data and translate it into actionable marketing strategies.
  • Be comfortable with automation and personalization in email marketing and surveys.
  • Have great problem-solving skills and a proactive approach.
  • Understand GDPR and data protection best practices.
  • Have a background in the sports or entertainment industry (helpful but not essential).

Compensation & Start Date

  • Salary expectations: Competitive, 31-47K.
  • Start date: ASAP we are keen to onboard the right candidate as soon as possible.

Benefits

  • 25 days annual leave, plus two company closure days
  • Pension ER & EE at 6.5%
  • Income Protection
  • Life Assurance
  • Hybrid Working
  • Opportunity to join the Social Club, which run events every two months, including an annual weekend away overseas
  • We run events throughout the year to support your Wellbeing
  • Volunteer Programme
  • Professional development and education benefits with IMI
  • Retirement planning

This is a great opportunity for a CRM specialist who wants to make a real impact on how engages with its audience.

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