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Open nowFirst seen 4 days ago

Techncial Support Engineer (Alarm Installation)

Elwood Roberts108 open roles

Pay
€40,000 – €45,000 a year
Where
Dublin, Ireland
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Your applicationOpen nowTechncial Support Engineer (Alarm Installation)Elwood Roberts · Dublin, Ireland
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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Job: Techncial Support - Alarm Installation

Location: West Dublin, Ireland

Type: Permanent

Working Arrangement: 4 Days in the office

Salary: 40-45k EUR

What you would do as our Technical Support

We are seeking to expand our highly motivated Technical Support team with a skilled Support Engineer to provide technical support for our products. As a member of the Technical Support team within a busy, dynamic office environment, the primary objective will be to provide efficient telephone support our installer base.

You would also:

  • Provide customer technical support to alarm installation engineers via telephone.
  • Test hardware and software features of our equipment as they are being developed.
  • Provide technical assistance to the Sales staff and other engineers as required and provide training to alarm installation engineers.
  • Keep detailed records of call issues and solutions in a call logging system.
  • Monitor SecureComm connections and report any incidents or outages in a timely manner and monitor and respond to email queries and website applications from alarm installers.

The skills and experience you need

We are looking for someone who:

  • Has a good knowledge of intruder alarm system wiring and programming.
  • Has excellent problem-solving skills.
  • Has an engaging manner on the phone and have exemplary communication skills.
  • Has excellent PC skills and an understanding of computer networking.
  • Is a good team player with strong communications skills.
  • Is educated to FETAC level 6 or equivalent in electric/electronic systems or similar field.

Full training will be provided on all systems and tools.

What we offer:

Were passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us heres what we have to offer:

  • Learning and career development opportunities, whether its online learning, management training or enhancing your skills
  • A competitive salary
  • A dynamic working environment with a good team spirit where personal development and growth are highly encouraged
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