Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 10 days agoWe saw it 89 min after it went up

Technical Client Success Manager - Hong Kong (Remote)

Elwood Technologies4 open roles

Where
Hong Kong
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Client Success Manager - Hong Kong (Remote)Elwood Technologies · Hong Kong

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Elwood Technologies's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market. Elwood Technologies postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.3%3 days
  3. 7.7%7 days
  4. 14.0%14 days
  5. 33.7%30 days
This job: posted 10 days ago

Elwood Technologies median: 7 days open

The posting

Job Title: Technical Client Success Manager

Reports to: Global Head of Client Delivery

Location: Hong Kong (Remote Worker)

About Elwood

Elwood Technologies is an FCA regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity Access and Portfolio Monitoring & Risk Management Software. Built with institutions for institutions, Elwood’s offers best available price execution, smart order routing and algorithmic tooling alongside a traditional finance grade Portfolio Management System.

Built by industry experts with decades of combined experience in investment management and digital technology, we are looking for a Technical Client Success Manager to join our Client Delivery team and own client relationships across our global client base.

The Role

Elwood is seeking a Technical Client Success Manager to join our Client Delivery team. With team members based in London, New York, and Singapore, the team delivers follow-the-sun, world-class service to clients operating in the digital asset ecosystem.

This role combines client ownership with hands-on technical support. You will own a defined book of clients end-to-end — their health, adoption, and growth — acting as their trusted advisor and their voice inside Elwood , while actively partnering with Sales to pitch to prospective institutional clients. You will understand client expectations, solutionise complex workflow needs into concrete platform configurations and engineering requirements, drive account growth, and carry the technical depth to support your clients directly, participating in the APAC support rota as part of our global coverage model.

This is a fantastic opportunity for someone who possesses a deep technical foundation of front to back trading systems and strong commercial instincts and presentation skills who is excited about digital assets and the technologies powering next-generation financial systems.

Responsibilities

  1. Client Relationship Management & Expectation Setting

* Own a defined book of clients and act as the accountable owner of each client’s success throughout their lifecycle.

* Build deep relationships with senior stakeholders (Heads of Trading, CTOs, Operations Heads), proactively managing their expectations and ensuring high satisfaction and retention.

* Lead end-to-end client onboarding, ensuring seamless integration and platform adoption.

  1. Platform Solutioning & Technical Requirements Translation

* Understand client workflows and business objectives deeply to design tailored platform solutions, product recommendations and commercial opportunities that solve clients' operational and execution challenges.

* Bridge the gap between clients and internal teams e.g. sales, product and engineering to capture client needs and translate them into structured technical specifications for Elwood’s Product and Engineering teams to shape the global roadmap.

  1. Prospects & Account Growth

* Partner closely with the APAC Sales team to participate in prospective client meetings, deliver compelling platform demonstrations, and pitch Elwood’s capabilities to institutional buyers.

* Identify and qualify growth opportunities within your existing book of accounts and develop upsell and cross-sell opportunities

* Represent Elwood at industry events and in discussions with ecosystem partners and venue integrators.

  1. High-Touch Technical Support & Operations

* Participate in the APAC support rota: provide timely, high-quality technical support to Elwood clients via live chat, email, and other channels during APAC business hours, with follow-the-sun handover to London.

* Own, Investigate and resolve complex issues (order flow anomalies, market data feeds, execution exceptions), escalating where appropriate and ensuring end-to-end resolution.

* Create and maintain high-quality support documentation and internal knowledge base articles.

* Continuously improve support workflows, tools, and processes to enhance customer experience and internal efficiency.

Essential Skills & Experience

  • 2-5 years of experience in a client-facing technical role such as Technical Account Manager, Client Success Manager, Solutions Engineer, or Sales Engineer, ideally serving institutional clients.
  • Demonstrated ability to solutionise — understanding client needs and translating them into tailored platform configurations and product recommendations, not just resolving tickets.
  • Strong relationship management skills with the ability to build trust and credibility with institutional clients; comfortable presenting and demonstrating a platform to senior client stakeholders.
  • Solid understanding of APIs, technical integrations, and front-to-back trading system workflows (EMS/OMS/PMS, market structure, connectivity).
  • Familiarity with financial markets and trading workflows; experience with valuation, risk, or pricing concepts is a plus.
  • Passion for blockchain, cryptocurrencies, and the rapidly evolving digital assets landscape.
  • Strong problem-solving skills with a logical, analytical mindset.
  • Excellent verbal and written communication skills; capable of clearly explaining complex concepts to both technical and non-technical audiences.
  • Proactive and client-focused, with a strong sense of ownership and accountability.
  • Ability to perform under pressure in a high-growth, dynamic environment; team player who thrives in collaborative settings.
  • Right to work in Hong Kong (or Singapore)

Desirable Skills

  • Existing network or relationships within the institutional digital assets space in Asia.
  • Previous experience in fintech, crypto trading platforms, or blockchain infrastructure providers.
  • Working knowledge of Python and/or SQL for basic data analysis, issue debugging, or system querying.
  • Experience with customer success platforms, support ticketing systems (e.g., Zendesk, Jira), or technical documentation tools.
  • Fluent/business level understanding of Mandarin

Qualifications

  • Bachelor’s degree in Computer Science, Engineering, Finance, or a related field (or equivalent practical experience).
  • Prior experience in financial technology, capital markets, or blockchain-enabled platforms is highly desirable.

What we offer

  • 💵 Competitive salary and compensation packages
  • 🍎 Fully paid medical and discounted dental schemes for employees and their family
  • ✈️ Generous time off + bank holidays
  • 🍼 Enhanced parental leave for all employees who have been with the company for one (1) year
  • 🍔 Weekly Grab allowance to use in the office of up to S$75
  • 💪 Discounted gym scheme
  • 🐕‍🦺 Employee Assistance Programme
  • 📚 Paid study leave and personal leave

Why Elwood?

  • Join a Series A FinTech company and help shape the future of finance
  • A startup with deep financial backing and a strong market presence
  • Our platform is enabling institutional access to the most exciting growth opportunity in Finance
  • Work with a modern technology stack and help solve high impact problems
  • Strong client focused team with a diverse background
  • We’re a global company with modern, centrally based offices in London, New York and Singapore
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against Elwood Technologies's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Elwood Technologies's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Elwood Technologies's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.