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Open nowPosted 2 days ago

Material Support & Services Agent I - Contract

embraer74 open roles

Where
Melbourne, Florida, United States
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Your applicationOpen nowMaterial Support & Services Agent I - Contractembraer · Melbourne, Florida, United States

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7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.7%1 day
  2. 3.5%3 days
  3. 7.8%7 days
  4. 14.6%14 days
  5. 34.0%30 days
This job: posted 2 days ago

The posting

POSITION SUMMARY

We are seeking a skilled and motivated Repair Management Specialist to join our team. The ideal candidate will have a proven ability to lead process improvements and communicate effectively with both internal and external stakeholders. This role requires a proactive individual with a data-driven mindset and advanced technical skills to support the Repair Management team and drive operational efficiency.

JOB RESPONSIBLITIES

  • Follow up with vendors to obtain repair quotes.
  • Interaction with vendors and internal areas to dispute quotes.
  • May need to generate Purchase Orders according to Embraer policies.
  • Assist the Repair Management team with the activities of the area.
  • Interact internally and externally to expedite repaired parts return to Embraer and its customers.
  • Support meetings and conference calls related to the Repair Management activities.
  • Support the Repair Management team and leadership with reports.
  • Work to solve discrepancies related to the repair management activities/paperwork. ➢ Participate in special projects - Kaizen.
  • Update operational systems with repair information.
  • Continually seeks opportunities to improve process flow and work efficiency.
  • Performs other tasks related to the Repair Management team as requested periodically.
  • Structure processes, aiming for simplicity through automation of routines and tasks.
  • Implement, manage, and serve reports and visibility for Embraer's after-sales repair and asset management area with high availability.

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

  • Bachelor’s degree in Business Administration, Economics, and similar areas (Desirable)

Experience:

  • Generally, at least 3 years of customer service experience or supply chain & procurement.

Knowledge, Skills & Abilities:

  • Assignments require basic knowledge of a technical or functional area.
  • Rapid learning and application of new information and concepts within the functional area takes place.
  • Aeronautical familiarization (Desirable)
  • Strong communication and analytical skills, with the ability to lead discussions and drive process improvements.
  • Data-driven mindset capable of performing complex data analyses and presenting results clearly and concisely.
  • Demonstrate negotiation techniques and customer services abilities.
  • Organized and detailed oriented
  • Team player
  • Sense of urgency
  • Process Discipline
  • Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction) and employment law (sexual harassment, disability, discrimination, labor laws, etc.).
  • Proficient in Outlook, internet browsers, Microsoft office (Word, Advanced Excel, and Power Point), SAP.
  • English language fluency

Working Conditions / Environment/ Special Requirements

  • Ability to work in a safe, professional manner, adhering to all regulatory requirements, including OSHA, EPA, State, and Federal regulations.

GENERAL COMMITMENT FOR ALL EMPLOYEES

  • Commitment to company values and compliance with department norms, policies, directives, and procedures.
  • Incorporates Lean and P3E processes and concepts into daily activities.
  • Strive for continuous improvement of processes and procedures.
  • Honors and protects confidential and proprietary documents and information.
  • Satisfies work schedule requirements.
  • The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee.
  • Performs other duties as assigned.

Embraer is an Equal Opportunity Employer.

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