The posting
At EMC, we’re all about working together to make an impact. As part of our team, you’ll have the opportunity to grow, contribute, and gain experience that matters. We strive to be caring leaders, close partners, and responsive experts—always supporting each other to do our best work. Join us, and let’s improve lives together.
**This position is performed on-site in the Corporate Office for candidates who reside in the Des Moines, Iowa metro area**
This role provides technical and operational support for EMC’s audio-visual (AV), conferencing, and collaboration technologies, partnering with Event Coordinators and team members to plan and support meetings, events, and presentations. Configures and maintains technologies, assists with AV hardware and software implementation and lifecycle management, maintains documentation and configuration information, and identifies recurring issues and improvements. Partners with the AV Engineer, Digital Workplace Experience teams, vendors, and other IT teams to ensure reliable, consistent, and effective AV experiences.
Essential Functions:
Provides AV Service to Team Members and Customers
- Collaborates with Event Coordinators to determine AV requirements for Corporate Office meetings and events.
- Sets up, tests, and supports AV equipment, presentations, conferencing platforms, wireless connectivity, and other technologies.
- Coordinates online and hybrid events, providing technical moderation as needed.
- Supports EMC guests’ AV needs and monitors assigned service channels for AV requests and incidents.
AV Systems Configuration and Implementation
- Configures and deploys AV hardware, software, PCs, and related equipment using established standards, including standardized room configurations.
- Assists the AV Engineer and vendors with implementations, upgrades, replacements, and lifecycle activities in conference rooms, training rooms, and other collaboration spaces.
- Tests equipment, platform updates, configuration changes, and new functionality.
- Partners with Digital Workplace Experience teams to coordinate technical and integration changes.
Supports AV Hardware, Software, and Conferencing
- Maintains and removes AV devices, PCs, and related equipment.
- Monitors AV and conferencing system functionality and performs routine maintenance to ensure reliability.
- Diagnoses and resolves hardware, software, connectivity, and conferencing issues; identifies recurring incidents and trends; coordinates vendor repairs; and escalates complex issues as appropriate.
Digital Signage and Media Technologies
- Configures and maintains digital signage hardware and software for conference rooms and other corporate displays.
- Partners with MarCom and Facilities on installations and content delivery.
- Maintains media studio equipment and supports recordings through equipment setup, testing, and troubleshooting.
Documentation and Knowledge Management
- Creates and maintains AV documentation, configuration information, user guides, and knowledge articles on known issues and support procedures.
- Provides training on conference room and AV technologies and develops procedures to enable other IT team members to provide AV support.
AV Technology and Continuous Improvement
- Builds knowledge of current and emerging AV and collaboration technologies.
- Partners with the AV Engineer and other IT teams to identify and implement approved improvements to AV reliability and the team member experience.
Education & Experience:
- Associate degree in a technology related field or equivalent relevant experience
- Two years of IT, audio-visual (AV), technical support, or related experience
- Experience supporting audio-visual or conferencing technologies preferred
Candidates that exceed the minimum qualifications may be considered for a higher level position with the below Education & Experience requirements:
- Associate degree in a technology related field or equivalent relevant experience
- Bachelor’s degree preferred
- Four years of audio-visual experience or related experience
- Audio visual experience
Knowledge, Skills & Abilities:
- Excellent knowledge of audio-visual software and equipment, awareness of latest trends of AV technology
- Strong ability to design, implement, and troubleshoot A/V equipment, software, and solutions
- Strong analytical skills, ability to identify technical problems, evaluate information, and prepare solutions
- Strong computer skills, including knowledge of M365 Suite and various meeting/conference platforms
- Ability to work as part of a team, as well as independently
- Strong verbal and written communication skills, including documentation skills
- Strong interpersonal and customer service skills
- Excellent attention to detail, organizational and multi-tasking skills
- Ability to maintain confidentiality
- Ability to work after hours on call as needed
- Occasional travel required; a valid driver’s license with an acceptable motor vehicle report per company standards required if driving
The hiring salary range for this position will vary based on geographic location, falling within either of the following:
$55,795 - $77,098 or $61,659 - $84,778
A hiring range represents a subset of the full salary range. The actual salary will depend on several factors, including relevant education, skills, and experience of an applicant, geographic location, and business needs.
For information relating to the benefits EMC Team Members receive as part of a comprehensive rewards package, please visit www.emcins.com/careers.
Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.
All of our locations are tobacco free including in company vehicles.
