Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 20 days ago

Membership Support Advisor - 1 year FTC

eMed8 open roles

Pay
£28,808 a year
Where
London, England, United Kingdom
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowMembership Support Advisor - 1 year FTCeMed · London, England, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on eMed's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. eMed postings stay open a median of 17 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: posted 20 days ago

eMed median: 17 days open

The posting

Our Clinical Operations Team has an exciting opportunity for a Membership Support Advisor. This role combines customer service excellence with essential operational support tasks in a fast-paced medical environment. You will manage a high volume of inbound and outbound calls while performing administrative duties that ensure the smooth operation of our clinical services.

You will work as part of a team dedicated to delivering a safe, effective, caring, and responsive service to over 100K NHS patients.

We’re looking for motivated individuals who align with GPaH’s mission and demonstrate an energetic work ethic, strong sense of ownership, and the ability to work collaboratively. As the voice of our company, you will provide outstanding customer service and administrative support while ensuring compliance with policies and regulatory requirements.

Please note: This is a 1 year fixed term contract. The role is office based with the potential of becoming hybid - We are based in Euston, London. The working hours will be 40hrs a week (8am-8pm), across Monday to Sunday. Weekends will be rotational.

WHAT YOU’LL WORK ON

  • Customer Service: Confident in handling patient calls and queries daily. Provide exceptional service to patients and clinicians via phone and emails. Build positive relationships by addressing needs, queries, and complaints promptly and professionally. Educate and guide patients on GPaH services and how to access appropriately. Cover Front of House as requested
  • Administrative Duties: Perform back-office tasks such as data entry, document processing, and scanning. Managing our NHS inbox, answering and directing queries appropriately. Process inbound and outbound post, including franking. Update medical records and handle referrals, prescriptions, and MED3s (sick notes). Register new NHS patients and process deductions. Referral Processing Summarize new patient records and code clinical correspondence per protocols. Support as required on Rapid Admin requests.
  • Collaboration and Improvement: Identify and report areas for service improvement. Escalate patient issues, complaints, and system failures in line with policies. Work with other teams to share information and provide solutions to patients. Help create, maintain, and improve processes and SOPs to enhance service delivery.
  • Operational Support: Provide direct support to patients and clinicians. Develop SOPs and processes for rollout across the broader team. Identify potential system failures and assist in resolving them. Meet individual KPIs to contribute to overall team efficiency.

WHAT WE’RE LOOKING FOR

  • Experience with NHS SystmOne clinical systems.
  • Background in healthcare/Gp practice
  • Excellent communication skills (verbal and written).
  • Passion for delivering outstanding customer service.
  • Strong multitasking and prioritization abilities across various systems.
  • Quick learner with logical problem-solving skills.
  • Resilient and able to work under pressure in a dynamic environment.
  • Proficient in PC-based technologies (e.g., NHS Mail, Microsoft Outlook, Word).
  • Positive, collaborative team player who adapts to change.

Desirable:

  • Knowledge of medical terminology.
  • Experience working shift patterns in customer support or call center environments.
  • Interest in healthcare and technology.

WHAT WE OFFER

  • Salary: £28,808 pro rota
  • eMed flex-leave
  • 5% employer pension contribution
  • Life Insurance 4x annual base salary
  • Health cash plan
  • Employee Assistance Program
  • Enhanced Maternity, Paternity and Adoption pay.
  • Health & Wellbeing resources
  • Eye care voucher reimbursement (up to £20)
  • Up to £80 towards noise cancelling headphones

We want to make sure our interview process is fully accessible to everyone. Please let us know if you require any reasonable adjustments or physical accommodations for your visit to our office.

Please note that offers of employment are subject to receipt of satisfactory references and a enhanced DBS check.

WORKING AT EMED

Whether you work in one of our amazing offices, clinics or part of our remote clinician workforce, eMed is highly collaborative and fun! You’ll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

At eMed our people aren’t just part of a team, they’re part of something bigger. We’re a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We’re only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time…

DIVERSITY

We believe that difference inspires a better, healthier world. That’s why it’s at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers. We’re committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against eMed's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on eMed's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    eMed's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.