The posting
Job Description
The Americas Customer Centric Solution (CCS) Senior Engineering Manager is accountable for leading a team of engineers to successful outcomes on complex integrated tests, measurement, or automation systems for delivery to our customers. They spend most of their time coaching and developing their team towards successful planning, execution, and delivery of integration projects or consulting efforts while monitoring and managing the portfolio of projects with sales. The successful Americas CCS Senior Engineering Manager is people and efficiency-driven, matching their individuals’ career and personal growth goals with incoming projects business need for an engaged and impactful team while looking for ways to improve project timelines and cost without sacrificing quality or customer satisfaction.
IN THIS ROLE, YOUR RESPONSIBILITIES WILL BE:
- Lead teams of engineers towards effective execution and delivery of Services and Solutions in collaboration with key sales, business unit, research and development, and manufacturing stakeholders that maximize customer success and company growth and profitability. Ensures appropriate staffing on projects based on team skill set and availability for the scope and schedule of projects.
- Ensure ownership and accountability for solution delivery with a focus on on-time delivery, expenses, scope, and quality while removing obstacles to move things forward and working with service delivery partners to increase capacity and scale. Managerial point of contact for escalation to move things forward and elevating to stakeholders as needed.
- Drive customer focus and insight with the team through visiting key customers to reassure success and service value delivered, providing feedback and insight to NI sales account strategy for services and solutions positioning and delivery. Shadows team during engagements for real-time coaching and feedback to achieve NI and Customer success objectives. Guides CCS strategy for local accounts through encouraging and enabling team to provide technical and customer insight from engagements to sales account managers.
- Recruits and retains an impactful and engaged team, having a network and pipeline of top project management and engineering talent. Ensures proper onboarding of new staff while creating an environment within teams that inspires mastery of project management, technical, and industry/application skill, development of others, and customer-centric thinking. Consistently looks for opportunities to reward performance and active applies performance management for a well-balanced team.
- Align with cross-functional leaders and functions for strong collaboration and influence for seamless customer delivery and experience. Builds trusted relationships with regional sales staff and leadership to understand and influence CCS strategy. Works across countries/regions as needed for collaboration on projects and local strategy execution
- Understands and leverages metrics for data-driven decision-making to balance and forecast team costs and utilization towards demand and projected revenue impact. Learns and applies quantitative and qualitative data techniques to drive internal and customer stakeholders to action.
WHO YOU ARE: You design processes and procedures that allow managing from a distance. You evaluate pros and cons, risks and benefits of different solution options. You provide timely and helpful information to individuals across the organization. You push yourself and help others achieve results. You establish clear responsibilities and processes for monitoring work and measuring results.
FOR THIS ROLE, YOU WILL NEED:
- A Bachelor’s degree or Master’s Degree in electrical engineering, computer science, or a related discipline
- 10+ years of relevant tech industry experience.
- 5+ years managing teams of engineers and/or project managers
- Willingness and ability to travel domestically up to 25% of the time.
- Excellent verbal, written, interpersonal communication skills. Fluency in English
- Experience in managing development and delivery of NI Platform based systems and solutions
- Strong technical and executive communication skills.
- Demonstrated ability to lead, coach, and work effectively with teams.
- Authorized to work in the United States without sponsorship now and in the futureIndividuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
PREFERRED QUALIFICATIONS THAT SET YOU APART:
- Experience in Test and measurement, Aerospace industry, or Defense
- MBA and equivalent work tech industry experience.
Our Culture & Commitment to You
We recognize that for our organization to support a diverse workforce, we must focus on employee wellbeing. We know that to do your best work, you must have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide a market-leading 401(k) and profit-sharing plan, a variety of medical insurance plans, with dental and vision coverage, family formation benefits in addition to paid parental leave (maternal and paternal), Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, inclusive of vacation, holiday, and sick leave. Our goal is to offer a strong benefits foundation while allowing employees the flexibility to choose options that best suit their needs.
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship and coaching, project management, and on-the-job training.
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About Us
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
Work Authorization
Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Equal Opportunity Employer
Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
Accessibility Assistance or Accommodation
If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: [email protected].
ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
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