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Open nowFirst seen 4 days ago

Customer Service Logistics Coordinator

Employee Magnets311 open roles

Where
Wilsonville, Oregon, United States
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Your applicationOpen nowCustomer Service Logistics CoordinatorEmployee Magnets · Wilsonville, Oregon, United States

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

Seeking experienced Customer Service Logistics Coordinator with RECENT hands-on experience with customer sales order management, import/export, national & international shipping and invoice processing including contract sales, spare parts and warranty orders for multiple facilities. Previous manufacturing experience is a plus.

Key Responsibilities

Spare Parts/Warehousing

  • Responsible for promptly responding to customer emails and calls and resolving their needs such as spare part inquiries\orders with quotations\confirmations within 1 hour of receipt.
  • Arrange for shipment of spare parts including assisting with packing and creating equipment, when required.
  • Provide accurate, timely, customer-focused administration of spares orders to ensure accurate and on-time delivery of customer orders. (80% of orders are to be processed & shipped within 24 hours, 10% within 1 week and 10% within 1 month).
  • All Order Confirmations must be sent to the Client within 1 hour of Receipt of Order.
  • Document Delivery Notes with Tracking Number on the same day.
  • Ensure all requirements for customer shipments are executed in an efficient and cost-effective manner.
  • Ensure invoices are raised and processed accurately within the required timeframes (i.e. e-mailed to customers on the same day as Delivery Note).
  • Follow up spares deliveries regularly by telephone to ensure customer satisfaction.
  • Make proactive calls to customers to assess customer satisfaction and promote optimal spares inventory holdings are established\maintained.
  • Complete & review the Spares Linked Back Order report with Divisional Manager on a weekly basis and forward to Sales Manager – Aftermarket at the end of each month.
  • Work with finance on stock takes/turns to reduce aging inventory
  • Work with quality to receive deliveries timely and process return to vendor items quickly.
  • Other tasks and duties as reasonably requested.

Contracts

  • Attend kick-off meetings and contribute to successful initiation of Customer Projects.
  • Load Sales Orders into the company system and liaise with clients, sales and projects staff to clarify order requirements, updating/amending, as necessary.
  • Load Purchase Orders into and liaise with clients, sales and projects staff to clarify order requirements, updating/amending, as necessary.
  • Coordinate, complete and review all shipping documentation, ensuring all paperwork conforms to regulations as demanded by the country of destination and departs with the goods by the cut-off time.
  • Update Sales Order with all shipment details including carrier and AWB/OBL/Con-note numbers and freight costs.
  • Purchase 'Special / New' product items from internal or external suppliers to be delivered in a timely manner and/or to be consolidated with final contract delivery.
  • Assist with packing and crating equipment, when required.
  • Complete & review the Contract Linked Back Order report with Divisional Manager on a bi-monthly basis to ensure timely delivery and invoicing of Contract Orders.
  • Other tasks and duties as reasonably requested.

Qualifications / Requirements

  • Minimum of 3 years' experience in booking air & sea freight and coordinating export shipments/documentation (local and international including letters of credit, bills of lading, packing lists, certificates of origin and embassy legalization requirements.
  • Experience with ERP systems is required, D365 knowledge a plus.
  • Exposure to the manufacturing industry (specifically food and packaging) is advantageous
  • Solid knowledge of MRP stock control procedures, sales order processing and invoicing
  • Must be able to multitask, be flexible, work under pressure, develop, build and maintain strong relationships with management, co-workers, suppliers and clients
  • Self-motivated and driven, able to look ahead & prepare for upcoming tasks
  • Identify with company values including being a team player, passionate, professional, committed, honest and treat people with dignity and respect
  • Must have excellent time management skills, excellent communication (written and verbal)
  • Able to solve problems & make decisions in line with organizational philosophies and practices, work well both autonomously and as part of a team
  • Must have advanced computer skills in MS Outlook, Word & Excel

To apply for this job, send resume to [email protected]

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