Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 65 days ago

IT Support & Infrastructure Engineer

emplyfy

Pay
£30,000 – £40,000 a year
Where
Addlestone, Richmond upon Thames, United Kingdom
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowIT Support & Infrastructure Engineeremplyfy · Addlestone, Richmond upon Thames, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on emplyfy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 65 days ago

The posting

Are you an experienced IT professional looking for a hands-on role within an international technology organisation? Our client is an established Managed Service Provider delivering IT support and infrastructure services to a range of well-known businesses.

They are looking for a proactive and technically capable engineer who is comfortable working directly with customers, resolving technical issues and supporting IT environments both remotely and on customer premises.

Key Responsibilities

  • Provide technical assistance to customers and act as a trusted point of contact for support matters.
  • Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance.
  • Manage incidents, requests and ongoing technical tasks through the Service Desk system.
  • Provide customers with regular updates and ensure tickets are progressed within agreed SLAs.
  • Escalate critical, complex or high-priority issues to Management when appropriate.
  • Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
  • Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
  • Install, configure, test, maintain and repair IT hardware, software and related systems.
  • Maintain accurate ticket information and document technical work and outstanding actions.
  • Respond to major incidents and priority issues both remotely and at customer locations.

Benefits

  • £30,000 - £40,000 per annum, depending on experience.
  • 40 days' paid holiday annually.

The ideal candidate will have a minimum of 5 years' experience in a similar IT engineering role, with practical knowledge of:

  • Cyber Essentials and GDPR security standards, including configuration and implementation (mandatory).
  • Microsoft 365 services, including Email, SharePoint, Teams and OneDrive (mandatory).
  • Microsoft Intune, RMM solutions and telephone platforms.
  • Network infrastructure installation and support, including routers, switches, wireless APs, DHCP, DNS, TCP/IP, firewalls and VLANs.
  • Working with external suppliers and service providers to resolve technical requirements.
  • Applying appropriate IT procedures, controls and industry best practices.
  • Windows Server 2016, 2019 and 2022, including Group Policy and security policies.
  • Azure administration and implementation.
  • Windows 10, Windows 11 and Mac operating systems.
  • Building, imaging and configuring different customer environments.
  • Strong written and verbal communication skills and a professional customer-facing manner.
  • The ability to analyse issues, troubleshoot effectively and work independently.
  • A collaborative approach and the ability to contribute as part of a wider team.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against emplyfy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on emplyfy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    emplyfy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.