Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 65 days ago

Technical Support Engineer

emplyfy

Pay
£30,000 – £40,000 a year
Where
Addlestone, Richmond upon Thames, United Kingdom
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Support Engineeremplyfy · Addlestone, Richmond upon Thames, United Kingdom

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on emplyfy's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 65 days ago

The posting

Our client is an established international high-tech organisation and fully-fledged Managed Service Provider supporting a diverse range of well-known businesses. They are seeking an experienced Technical Support Engineer who can provide dependable technical support while confidently handling hands-on work at customer locations.

This is a practical and varied position for someone who enjoys troubleshooting, working with different technologies and providing a high level of service to customers.

What You'll Be Doing

  • Take ownership of customer technical queries and provide appropriate support.
  • Travel to customer sites to investigate faults, implement fixes and complete maintenance activities.
  • Manage incoming support tickets and requests through the Service Desk platform.
  • Keep customers informed about progress and resolution times in accordance with SLAs.
  • Escalate serious or business-critical incidents when required.
  • Plan and manage daily priorities to ensure work is completed efficiently.
  • Monitor customer systems and environments and ensure their technology continues to support business requirements.
  • Install, configure, test, maintain and repair IT equipment and software.
  • Maintain clear records of technical activity, ticket updates and outstanding tasks.
  • Deal with urgent incidents both remotely and on-site.

Benefits

  • Salary between £30,000 and £40,000 per year, based on experience.
  • 40 days' annual leave.

You should have a minimum of 5 years' relevant IT experience and be comfortable working across a broad technical environment, including:

  • Cyber Essentials and GDPR security standards, with hands-on implementation experience (mandatory).
  • Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory).
  • Intune, RMM technologies and telephone systems.
  • Installation and maintenance of networks, including switches, routers, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
  • Working alongside external suppliers and service providers to resolve technical matters.
  • Following established procedures and recognised IT best practices.
  • Windows Server 2016, 2019 and 2022, including Group Policy and security settings.
  • Azure administration and implementation.
  • Windows 10, Windows 11 and Mac systems.
  • Client-specific builds, imaging and deployment.
  • Strong communication skills and a customer-focused approach.
  • The ability to investigate and resolve technical problems with minimal supervision.
  • A collaborative and reliable approach to teamwork.
From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against emplyfy's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on emplyfy's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    emplyfy's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.