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Open nowPosted 65 days ago

Technical Support Specialist

emplyfy

Pay
£30,000 – £40,000 a year
Where
Addlestone, Richmond upon Thames, United Kingdom
Work mode
Hybrid
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Your applicationOpen nowTechnical Support Specialistemplyfy · Addlestone, Richmond upon Thames, United Kingdom

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on emplyfy's own form.

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 65 days ago

The posting

Are you an experienced Technical Support Specialist looking for a role where no two days are the same? Our client is an international high-tech organisation and established MSP providing technology support to a range of recognised businesses.

They are looking for a motivated IT Solutions Engineer to help maintain and support customer environments. The role combines customer interaction, technical troubleshooting, infrastructure support and practical work at client locations.

Key Areas of Responsibility

  • Provide customers with responsive and professional technical assistance.
  • Attend customer sites to resolve technical issues, carry out installations and complete scheduled maintenance.
  • Manage incoming incidents and service requests through the company's Service Desk.
  • Keep customers informed throughout the support process and work within SLA requirements.
  • Identify issues requiring escalation and bring high-priority matters to Management's attention.
  • Review workload and establish priorities to ensure business objectives are achieved.
  • Monitor customer systems and environments, ensuring technology continues to meet required business standards.
  • Install, configure, test, maintain and repair IT hardware and software.
  • Record technical activity accurately and maintain documentation for unresolved work.
  • Handle urgent incidents both remotely and at customer premises.

What you get:

  • £30,000 - £40,000 per year, depending on experience.
  • 40 days' paid holiday annually.

You should have a minimum of 5 years' experience in a similar IT position, with proven knowledge of:

  • Cyber Essentials and GDPR security standards and their implementation (mandatory).
  • Microsoft 365, including Email, SharePoint, Teams and OneDrive (mandatory).
  • Microsoft Intune, RMM solutions and telephone platforms.
  • Network infrastructure, installation and maintenance, including routers, switches, APs, DHCP, DNS, TCP/IP, VLANs and firewalls.
  • Working proactively alongside external service providers.
  • Following recognised industry standards, processes and best practices.
  • Windows Server 2016, 2019 and 2022, including Group Policy and security policies.
  • Azure administration and implementation.
  • Windows 10, Windows 11 and Mac environments.
  • Client builds, imaging and system deployment.
  • Strong customer-facing skills and excellent written and verbal communication.
  • The ability to investigate and resolve issues independently.
  • A cooperative, professional and team-focused approach.
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