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Open nowPosted 65 days ago

Technical Systems Engineer

emplyfy

Pay
£30,000 – £40,000 a year
Where
Addlestone, Richmond upon Thames, United Kingdom
Work mode
Hybrid
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Your applicationOpen nowTechnical Systems Engineeremplyfy · Addlestone, Richmond upon Thames, United Kingdom

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  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on emplyfy's own form.

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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted 65 days ago

The posting

An opportunity is available for an experienced Technical Systems Engineer to join a high-tech organisation providing managed IT services to established businesses.

This is a varied, customer-focused position involving technical support, infrastructure, system maintenance and hands-on work at client locations. The successful candidate will be comfortable working across multiple technologies and taking ownership of issues through to resolution.

The Role

  • Serve as a technical contact for customers and provide effective solutions to their IT requirements.
  • Attend customer premises when required to diagnose faults, complete repairs and carry out scheduled maintenance.
  • Manage support cases and service requests using the company's Service Desk platform.
  • Keep customers informed throughout the support process in accordance with agreed service levels.
  • Escalate significant incidents and issues requiring Management intervention.
  • Review daily priorities and manage your workload to ensure required actions are completed.
  • Monitor the condition and performance of customer environments and ensure business requirements continue to be met.
  • Carry out the installation, configuration, testing, maintenance and repair of hardware and software.
  • Keep technical records, tickets and documentation up to date.
  • Take ownership of urgent and high-priority incidents, whether handled remotely or on-site.

On Offer:

  • Salary of £30,000 - £40,000 per year, dependent on experience.
  • 40 days' annual paid holiday.

Applicants should have at least 5 years' experience in a relevant IT role and be confident working with:

  • Cyber Essentials and GDPR security standards, including implementation and configuration (mandatory).
  • Microsoft 365 applications and cloud services, particularly Email, SharePoint, Teams and OneDrive (mandatory).
  • Intune, Remote Monitoring and Management platforms and telephone systems.
  • Network infrastructure including routers, switches, access points, DHCP, DNS, TCP/IP, firewalls and VLANs.
  • External technology partners and service providers, with the ability to coordinate support where required.
  • IT industry standards, processes and best-practice procedures.
  • Windows Server 2016, 2019 and 2022, including Group Policy and security configuration.
  • Azure administration and implementation.
  • Windows 10, Windows 11 and Mac environments.
  • Different customer builds, imaging and deployment requirements.
  • Strong customer service skills together with clear written and verbal communication.
  • Independent technical troubleshooting and problem-solving.
  • Working effectively within a team while being capable of managing tasks independently.
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