The posting
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.
The Senior Director, Personal Wealth and Specialized Operations provides strategic and operational leadership across multiple financial services functions in the Philippines, including Wealth Management and Advice, Asset Retention, Supervision, Middle Office, Brokerage, and Stock Plan Services operations.
Leading through Senior Managers, the Senior Director is accountable for achieving established business objectives and operational key performance indicators (KPIs), strengthening leadership capabilities, and delivering consistent customer experiences across U.S. and Philippines operations.
The role partners with U.S.-based stakeholders to align strategy and execution, improve operational performance, and implement established risk management, supervisory, control, and regulatory compliance requirements.
The Senior Director also anticipates workforce and organizational capability needs, drives cross-functional improvements, and represents Personal Wealth and Specialized Operations within the Philippines leadership group.
What You Will Do
- Provide strategic and operational leadership for Personal Wealth and Specialized Operations in the Philippines through Senior Managers, overseeing Wealth Management and Advice, Asset Retention, Supervision, Middle Office, Brokerage, and Stock Plan Services functions.
- Own performance against established KPIs, including service levels, quality, customer experience, productivity, funding, operational risk, and other business measures.
- Partner with U.S.-based stakeholders to align business strategy, operational priorities, service delivery practices, and customer experiences across locations.
- Translate business strategy and strategic goals into operating plans, establish performance expectations, and hold Senior Managers accountable for execution and measurable results.
- Lead process improvement and operational standardization across functions, including workflows, handoffs, and dependencies between U.S. and Philippines teams.
- Anticipate workforce, leadership, and organizational capability needs by evaluating staffing capacity, attrition, spans of control, backfill requirements, and resource risks in partnership with Workforce Planning.
- Develop Senior Managers through coaching, performance management, succession planning, and leadership development.
- Analyze operational data, customer feedback, and performance trends to identify risks, improvement opportunities, and corrective actions.
- Execute established risk management, supervisory, internal control, and regulatory compliance requirements in coordination with U.S.-based functional owners, ensuring timely escalation and remediation of identified issues.
- Lead resolution of significant customer and operational issues, coordinating across functions to manage dependencies and achieve effective outcomes.
- Provide senior leadership with actionable insights regarding operational performance, risk exposure, resource requirements, and progress against strategic priorities.
- Represent Personal Wealth and Specialized Operations within the Philippines leadership group and contribute to broader site priorities and organizational effectiveness.
What You Will Bring
- Bachelor's degree in Business or a related field preferred.
- FINRA Series 7, Series 24, and Series 66 registrations required within corporate-established timelines. FINRA Series 63 and Series 65 may substitute for Series 66.
- FINRA Fingerprinting required.
- 10–12+ years of experience in wealth management, financial services operations, or a related environment.
- 8+ years of management or leadership experience, including experience leading leaders and multiple operational functions.
- Demonstrated experience driving performance across complex operations using service, quality, customer experience, productivity, risk, and other business measures.
- Strong knowledge of wealth management, financial services operations, and the applicable regulatory and supervisory environment.
- Demonstrated ability to translate business strategy into operating plans and lead complex, cross-functional initiatives with broad and long-term business impact.
- Demonstrated ability to improve operational processes across organizational boundaries, including workflows, handoffs, and dependencies between functions.
- Strong analytical and business judgment, including the ability to identify trends, evaluate risks, prioritize competing needs, and make decisions in complex operating environments.
- Strong talent management capabilities, including leadership development, succession planning, performance management, and organizational capability building.
- Fluency in English.
- Ability to work a schedule that supports collaboration with U.S.-based stakeholders.
What Will Set You Apart
- Experience leading multiple wealth management or brokerage operations functions within a regulated financial services organization.
- Experience overseeing specialized operations involving asset retention, stock plan services, middle office activities, or supervisory functions.
- Experience implementing operational improvements across geographically dispersed teams and multiple business functions.
- Experience partnering with U.S.-based functional leaders to implement supervisory controls, regulatory requirements, and operational risk mitigation strategies.
- Experience developing leadership succession plans and organizational capabilities in complex, growing service organizations.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.
