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Open nowPosted today

L2 Production Support Java & Linux

ENCORA TECHNOLOGIES PTE. LTD.

Pay
SGD 7,000 – SGD 10,000 a month
Where
Singapore
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Your applicationOpen nowL2 Production Support Java & LinuxENCORA TECHNOLOGIES PTE. LTD. · Singapore

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted today

The posting

Responsibilities

· Incident & ProblemManagement: Monitorproduction systems proactively, manage and triage L2/L3 incidents, coordinateresolution efforts, and adhere to strict Service Level Agreements (SLAs).

· Root Cause Analysis (RCA): Lead formal and informalpost-event problem reviews, identify systemic issues, and implement preventivemeasures to avoid recurrence.

· System Monitoring & HealthChecks: Proactivelymanage production services by tracking availability, latency, throughput, userjourneys, and infrastructure health metrics using enterprise monitoring tools.

· Automation & SRE Mindset: Drive continuous improvement byautomating routine operational tasks, removing toil, optimizing performancetuning, and implementing scripting/tools to increase efficiency.

· Release & Deployment Support:Support application deployments,release activities, configuration updates, and post-deployment validationacross various environments.

· Compliance & Governance: Ensure complete alignment withbanking security policies, audit regulations, Business Continuity Planning(BCP), and Disaster Recovery (DR) requirements.

· Documentation: Maintain and update technicaldocumentation, standard operating procedures (SOPs), operational runbooks, andknowledge-base articles.

Experience

Minimum 5+ years of professional IT experience, focusing heavily on application production support, operations, or Site Reliability Engineering (SRE) within banking/financial domains.

Technical Stack

• Strong proficiency in Unix/Linux operating systems and shell scripting. • Solid database experience with SQL (Oracle, MySQL, or MariaDB). • Familiarity with middleware, enterprise messaging (e.g., MQ), and API integrations.

Cloud & DevOps

Exposure to containerization and orchestration platforms (e.g., Docker, Kubernetes, OpenShift) and CI/CD deployment pipelines.

Frameworks & Process

Sound understanding of ITIL processes (Incident, Problem, and Change Management).

Soft Skills & Working Style

• Excellent analytical, troubleshooting, and problem-solving skills under high-pressure environments. • Strong communication skills for stakeholder management. • Flexibility to work in rotational shifts, weekend support, or on-call standby schedules.

Posting text belongs to the employer. Removal requests: contact us.

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