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Open nowPosted 24 hours ago

Mid Support Engineer

Encora374 open roles

Where
Costa Rica
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Your applicationOpen nowMid Support EngineerEncora · Costa Rica

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market. Encora postings stay open a median of 9 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 24 hours ago

Encora median: 9 days open

The posting

Job Title: Mid Support Engineer Key Skills: Production Support, SQL, Oracle DB, Linux, GitHub, Jenkins, Splunk, Dynatrace, ITIL, CI/CD Experience: 3–8 YOE Location: Costa Rica Mode: Remote

We at Coforge are hiring Mid Support Engineer (#15124-5-1) with the following skill set.

Key Responsibilities

  • Provide production support, continuous monitoring, and incident resolution for US regional applications to minimize downtime and ensure SLA compliance.
  • Write and troubleshoot SQL DDL and DML queries, including joins, aggregate functions, and CASE statements, within Oracle database environments.
  • Monitor and analyze server logs using tools such as Splunk and Dynatrace, creating dashboards and alerts to enable proactive incident detection and resolution.
  • Support CI/CD and deployment activities using GitHub and Jenkins while troubleshooting applications and maintaining the required infrastructure.

Required Skills & Qualifications

  • 3–8 years of relevant experience in Production Support or related technical support environments.
  • Advanced knowledge of Oracle DB and strong SQL skills, including DDL, DML, joins, aggregate functions, and CASE statements.
  • Experience working with Linux-based infrastructure and cloud services.
  • Strong monitoring and debugging skills for server and application logs.
  • Hands-on experience with Splunk, Dynatrace, or similar monitoring tools.
  • Experience creating and optimizing monitoring alerts and dashboards.
  • Experience with GitHub for code debugging and Jenkins for deployments.
  • Experience setting up tools and required infrastructure.
  • Knowledge of ITIL processes, including Incidents, Problems, and RFCs.

Preferred Skills:

  • Experience supporting business-critical applications in 24/7 production environments.
  • Strong troubleshooting and incident-resolution capabilities.
  • Familiarity with Data Management & Analytics environments.
  • Experience supporting applications with strict SLA and availability requirements.

Posted On: 21-10-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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