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Open nowPosted 8 hours ago

Production Support Engineer – Connect & RAMP

Encora344 open roles

Where
Latin America
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Your applicationOpen nowProduction Support Engineer – Connect & RAMPEncora · Latin America

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The clock on this job

Early applications get read.

10.5% of postings close within 7 days. Measured by our own scanner across the market. Encora postings stay open a median of 7 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.3%3 days
  3. 10.5%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 8 hours ago

Encora median: 7 days open

The posting

Job Title: Production Support Engineer – Connect & RAMP

Key Skills: Oracle DB, SQL, Linux, Splunk, Dynatrace, Jenkins, GitHub, CI/CD, ITIL, Production Support

Experience: 3–8 YOE.

Location: LATAM

Mode: Remote

We at Coforge are hiring Production Support Engineer – Connect & RAMP (15124-5-1) with the following skill set.

Key Responsibilities

  • Provide production support for US Regional Applications, ensuring continuous monitoring and timely incident resolution.
  • Monitor application and infrastructure performance to minimize downtime and support SLA compliance.
  • Troubleshoot production issues by analyzing server and application logs.
  • Use Splunk and other monitoring tools to proactively identify issues and accelerate incident resolution.
  • Write and execute SQL queries for data investigation and troubleshooting.
  • Support application deployments using Jenkins and use GitHub for code review and debugging activities.
  • Participate in ITIL processes, including Incident, Problem, and RFC/Change Management.
  • Configure monitoring alerts and dashboards and contribute to alert optimization.
  • Support the setup of tools and required infrastructure.

Required Skills & Qualifications

  • 3–8 years of relevant experience in Production Support or Application Support.
  • Advanced knowledge of Oracle Database.
  • Strong SQL skills, including DDL and DML queries, joins, aggregate functions, and CASE statements.
  • Experience working with Linux-based infrastructure and cloud services.
  • Strong monitoring, troubleshooting, and server log debugging skills.
  • Experience with monitoring tools such as Splunk and/or Dynatrace.
  • Experience creating alerts and dashboards and optimizing monitoring alerts.
  • Experience working with ITIL processes, including Incidents, Problems, and RFCs.
  • Experience with GitHub for code debugging and Jenkins for deployments.

Preferred Skills:

  • Experience supporting business-critical production applications.
  • Familiarity with CI/CD processes and deployment pipelines.
  • Experience in proactive application monitoring and incident prevention.

Posted On: 16-10-2026

At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

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