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Open nowPosted 105 days ago

Senior SRE Engineer

Encora342 open roles

Where
USA
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Your applicationOpen nowSenior SRE EngineerEncora · USA

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. Encora postings stay open a median of 14 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 105 days ago

Encora median: 14 days open

The posting

Application Support Engineer (Site Reliability Engineer)

Location: USA Job Type: Full-Time, no visa sponsorship available

Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.

What You'll Do

As an Application Support Engineer, you will:

  • Be part of a global production operations team responsible supporting external facing web applications.
  • Manage incidents, perform root cause analysis, and implement preventative solutions.
  • Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
  • Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.

Key Responsibilities

  • Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
  • Monitor and troubleshoot issues using observability tools like Splunk.
  • Create, document, and iterate application monitoring including alerts and synthetic tests
  • Investigate and expand functionality in Splunk to enable Splunk AI solutions.
  • Create dashboards and capture metrics to improve visibility and performance.
  • Respond proactively to system alerts and customer complaints.
  • Apply industry best practices to support processes.
  • Participate in a planned on-call rotation.

Qualifications

  • 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
  • Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog. Splunk preferred).
  • Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc)
  • Familiarity with AWS and/or Kubernetes architecture.
  • Strong ability to analyze logs and code to resolve Tier 2 issues.
  • Experience in application-focused support engineering or SRE roles.
  • Excellent written and verbal communication skills.
  • Background in DevOps and scripting (Python preferred).
  • Familiarity with ITIL practices, incident management, and documentation.
  • Experience with disaster recovery, business continuity, and ServiceNow dashboards.
  • Comfortable working in Linux environments and shell scripting.

Preferred Qualifications

  • Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  • Consulting experience and Agile methodology background.
  • Proven ability to lead small to medium-sized teams.
  • Certifications: ITIL Foundation, AWS, Azure, or GCP.
  • Experience with Mulesoft, Postman, and API testing support.
  • Experience writing complex SPL (Splunk Search Processing Language) queries for alerting/dashboarding.
  • Experience with Application Performance Monitoring (APM) and Real User Monitoring (RUM)
  • Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).

What We Value

  • A proactive, "Can Do" attitude.
  • Self-driven and autonomous work style.
  • Strong communication across internal and external teams.
  • Passion for operational excellence and continuous improvement.
  • Commitment to compliance and industry best practices.
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