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Open nowPosted 8 days ago

Field Collections Agent

Encore50 open roles

Pay
£28,665 a year
Where
Newport - Field
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Your applicationOpen nowField Collections AgentEncore · Newport - Field

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Encore postings stay open a median of 11 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted 8 days ago

Encore median: 11 days open

The posting

Start Date: 11 January 2027

Location: Newport - Applicants will travel up to 90 minutes (approximately) from their home address to visit our customers.

Salary & Rewards

  • £28,665 per annum (based on a 40-hour week)
  • £4,200 annual car allowance
  • Uncapped monthly bonus
  • Minimum earning potential: £32,865 per annum (including car allowance)
  • No warrant work involved

Is this role for you?

Do you:

  • Hold a full UK driving licence and have access to your own vehicle?
  • Enjoy working independently, outdoors, and meeting people face-to-face?
  • Value flexibility and autonomy in your working day?

If so, we'd love to hear from you.

About the Role

As a Field Collections Agent, you'll represent Orbit, visiting customers in their homes to help them address outstanding balances and identify sustainable solutions. This is a customer-focused role where empathy, communication, and problem-solving skills are essential.

Your Responsibilities

Working independently, you will:

  • Visit customers to discuss outstanding arrears and available payment options.
  • Manage both regulated and non-regulated accounts.
  • Process payments and arrange suitable repayment plans.
  • Reconnect customers with relevant client services and support.
  • Explain the potential consequences of continued non-payment.
  • Update account outcomes in real time using an Orbit-issued iPad.

Working Hours

  • Flexible 40-hour working week
  • Shift patterns covering 8:00am to 8:00pm, Monday to Friday
  • Option to condense hours into a 4-day working week

Benefits

  • 31 days holiday (including bank holidays and December shutdown)
  • Fuel card for business mileage
  • Referral bonus scheme
  • Uncapped monthly bonus scheme (typically £200-£400)
  • Comprehensive 4-week induction programme
  • Access to Medicash health cash plan
  • Employee Assistance Programme (EAP)
  • Employee networking groups
  • Monthly online team events, competitions, and fundraising activities
  • "Moments that Matter" recognition awards
  • Additional voucher and prize incentives throughout the year

Essential Requirements

  • Clear criminal record
  • No CCJs, IVAs, or bankruptcies within the last six years
  • Full UK driving licence with no more than six penalty points
  • Access to your own vehicle
  • Comfortable using technology and working independently in the field

Important Information

As Orbit operates within a regulated environment, all successful candidates will be required to undergo:

  • A basic criminal records check
  • A credit check

Please note we are unable to progress applications where a CCJ, IVA, or bankruptcy appears on a credit file, or where applicants do not have the right to work in the UK.

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