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Open nowPosted 20 hours agoWe saw it 77 min after it went up

Customer Support Specialist

Endex37 open roles

Where
New York City
Work mode
On site
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Your applicationOpen nowCustomer Support SpecialistEndex · New York City

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Endex's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

13.6% of postings close within 7 days. Measured by our own scanner across the market. Endex postings stay open a median of 44 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.7%3 days
  3. 13.6%7 days
  4. 21.9%14 days
  5. 36.9%30 days
  6. 59.0%60 days
This job: posted 20 hours ago

Endex median: 44 days open

The posting

Who We Are

Endex builds AI agents that handle complex, end-to-end work for the world's most demanding teams. Today we're deployed across leading financial institutions and Fortune 500 companies, embedded in the tools and workflows they rely on. We operate at the frontier of agentic knowledge work, partnering closely with top AI research labs and backed by the OpenAI Startup Fund. We're on a mission to build the most capable digital coworker in the world.

About the Role

Location: New York City (Primary), Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, Los Angeles Commitment: 5 Days In-Person

We're looking for someone who takes a customer question seriously and follows through with a clear, useful answer.

As a Customer Support Specialist at Endex, you'll own the support queue and first response to product questions. You'll troubleshoot known issues, maintain clear customer updates and route deeper failures to Technical Support Engineers with reproducible context. CSMs remain accountable for broader account adoption and health.

Your Key Responsibilities

- Own First Response: Triage chat and email requests by urgency and customer impact, keeping response and follow-up commitments clear.

- Resolve Product Questions: Reproduce known issues, explain supported workflows and provide accurate guidance or a safe workaround.

- Gather Good Evidence: Capture steps, context and examples needed to investigate an issue.

- Escalate with Context: Give technical owners the user impact, reproduction steps and relevant environment details while keeping the customer informed.

- Improve Self-Service: Turn recurring answers into useful help content.

What We're Looking For

- Customer Service Instinct: You care about getting someone to a useful outcome.

- Clear Communicator: You write accurately and keep explanations straightforward.

- Patient Investigator: You ask questions before assuming the cause.

- Reliable Organization: You manage a queue and follow through on promised updates.

- Clear Case Management: You can prioritize a busy support queue, write useful customer updates and keep a case moving through resolution.

Nice to Have

- Software support experience

- Familiarity with ticketing tools

- Experience with ticketing systems, service-level targets and knowledge-base documentation

Full-Time Benefits

- Health & Dental Insurance

- Monthly Wellness Stipend

- 401K Matching

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    The review screen in CV Rocket: how each CV was read, round by round.

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