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Open nowFirst seen 5 days ago

Help Desk Support Specialist

enlightenergy/99.00633 open roles

Where
Israel
Work mode
Hybrid
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Your applicationOpen nowHelp Desk Support Specialistenlightenergy/99.006 · Israel

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. enlightenergy/99.006 postings stay open a median of 6 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: first seen 5 days ago

enlightenergy/99.006 median: 6 days open

The posting

We are seeking a Help Desk Support Specialist to provide technical support to end users in a cloud-based IT environment, with a strong focus on Microsoft 365.

The role includes troubleshooting user issues, managing service requests, supporting cloud-based systems, and delivering professional, responsive, and customer-oriented technical support to employees across the organization.

Responsibilities

  • Provide ongoing technical support to organizational users.
  • Handle Help Desk tickets from initial request through resolution and closure.
  • Provide support for the Microsoft 365 environment, including: Outlook / Exchange Online/ Teams/ OneDrive/ SharePointץ
  • Troubleshoot login issues, password-related problems, and access permissions.
  • Manage users and groups within the Microsoft 365 / Azure AD environment.
  • Provide support for end-user devices, laptops, and peripheral equipment.
  • Install, configure, and maintain organizational software and applications.
  • Troubleshoot basic network issues, printers, and internet connectivity.
  • Assist users in working with cloud-based systems and applications.
  • Document incidents, troubleshooting steps, and solutions within the service management system.
  • Collaborate with vendors and additional technical teams as required.

Requirements

  • Previous experience in a Help Desk / Technical Support role – required.
  • knowledge in the Microsoft 365 environment.
  • Hands-on experience with Outlook, Teams, OneDrive, and SharePoint.
  • Familiarity with Active Directory / Azure Active Directory.
  • Experience managing users, permissions, password resets, and setting up new computers.
  • Basic knowledge of Windows operating systems.
  • Ability to independently troubleshoot and resolve technical issues.
  • Strong customer service orientation and the ability to work effectively with users and within a team in a dynamic environment.
  • Good technical English skills.
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