The posting
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose:
Honesty, Reliability, Curiosity, Collaboration, and Passion.
About the role and what you'll be doing:
The Senior Director, Operations provides strategic planning and operational management for large and strategic clients, inclusive of US Sovereign based client. The role is external facing and is responsible for achieving contractual obligations to clients and to drive highest level of client satisfaction. In addition, this position will develop a customer management philosophy that ensures the highest level of customer satisfaction from their staff. They will be responsible for managing and executing projects that have enterprise-wide impact. Building strong partnerships with departments outside of their own will be critical to their success.
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
Responsibilities:
- Ensures operational success against pre-established KPIs and SLAs.
- Engages, directs, and develops the Operations team and staff. Activities include leadership development, managing bench strength, succession planning, and developing critical talent.
- Leads continuous improvement activities in partnership with business groups and other functional areas.
- Leads the development of Operations strategy and roadmaps in alignment with the future vision and delivery standards, integrating Artificial Intelligence (AI) and Automation into day-to-day operations and highest availability of the environment
- Accountable for the targeted P&L profitability of the strategic accounts to be led by the candidate.
- Participates in strategy planning activities, bringing a current knowledge and future vision of infrastructure technology and systems, and best practices as related to the needs of the business.
- Develop, implement, and manage reporting of metrics and Service Level Agreements that effectively measure team and vendor performance and are in line with clients’ desired business objective (DBO).
- Responsible for optimizing vendor relationships through contract management, financial and quantitative analyses, and relationship management, to effectively create mutually beneficial opportunities for the company.
- Work closely with all teams and business groups to manage customer satisfaction and direct investigation and remediation of service level breakdowns.
Qualifications:
Leadership Skills: Candidate must be a credible business partner by peers, clients and the IT leadership team. Must have experience working in a matrix environment, can lead and influence others without direct control. Must be able to collaborate cross-functionally and build strong, productive relationships to perform effectively.
Management Skills: Candidate must have the ability to manage through their leaders and not around. They will also have the ability to manage up and across the organization as this will be critical to their success.
Project Management Skills: Job holder will be required to manage multiple projects at once with the expectation of being on-time, on-budget, and delivered with a high level of quality.
Communication Skills: Candidate must be able to convey very technical information in a non-technical manner to a wide variety of audiences. An individual with excellent interpersonal skills and influencing ability who can win the confidence of individuals at all levels, both inside and outside of the organization. The job holder must have excellent written and verbal communication skills and have experience presenting to the executive leadership team.
Business Acumen: Candidate should possess strong analytical and process management skills and have a broad understanding of business strategy and operations.
QUALIFICATIONS
Required
- Bachelor’s Degree
- Must have a minimum of 8-10 years of experience in an Operations Managerial role
- Creates an environment that empowers associates to greater levels of accountability and responsibility
- Leverages the strengths of others to meet specific business needs
- Challenges existing paradigms without creating more resistance than support
- Demonstrates a willingness and ability to make difficult decisions
- Cultivates a shared vision among all stakeholders
- Constantly evaluates what Ensono does and compares it to the best way and the right way
- Must be US Citizen
Why Ensono?
Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.
Some of our benefits include:
- Unlimited Paid Days Off
- Three health plan options
- 401k with company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
- Paid childbearing and paternal leave
- Education Reimbursement, Student Loan Assistance or 529 College Funding
- Sabbatical leave
- Wellness program
- Flexible work schedule
As of the date of this posting, a good faith estimate of the current pay scale for this role is $156,000 to $235,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program.
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].
