Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 196 days ago

Senior CRM Manager

envato-22 open roles

Where
Australia & New Zealand
Work mode
Remote
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowSenior CRM Managerenvato-2 · Australia & New Zealand

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on envato-2's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.7% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.4%1 day
  2. 3.5%3 days
  3. 7.7%7 days
  4. 13.4%14 days
  5. 34.5%30 days
This job: posted 196 days ago

The posting

About Envato

At Envato, we empower creative pros to thrive.

We're here to help creatives bring their ideas to life, supercharge their workflows, and equip them with an unparalleled toolkit they can use anywhere. With unlimited access to world-class assets, innovative AI tools, and hands-on tutorials, we deliver what creatives need today - and are continually evolving our offering. As AI transforms the creative landscape, we’re committed to building what’s next for the future.

We’re a purpose-driven company and we’ve long embraced flexible, inclusive ways of working. We’re proud of the connected culture we’ve built across our global team. Our values: Customer First, Build our Future, Make it Happen and Embrace Diversity guide everything we do, shaping how we work and grow.

You can read more about us on our blog, including news of our acquisition by Shutterstock Inc in 2024.

About the role

The Senior CRM Manager is responsible for shaping and delivering Envato’s CRM and lifecycle marketing strategy, with a strong focus on customer engagement and email performance. This is a hands-on role that owns CRM strategy and execution across segmentation, campaign planning, automation, optimisation and measurement.

Working in close partnership with the Community Engagement team, who develop proactive customer communications, the role ensures content is effectively translated into targeted, timely and personalised lifecycle experiences. The role combines deep CRM expertise, customer insight and data to improve customer outcomes, while also providing day-to-day guidance and development to one direct report.

What you'll be doing

  • Own and manage the CRM and email marketing calendar, aligning activity with customer, brand, product and business priorities.
  • Develop and execute data driven CRM and lifecycle strategies to improve customer acquisition, activation, engagement and retention.
  • Partner closely with Community Engagement on proactive customer communications, providing CRM expertise on audience, segmentation, timing, personalisation and channel execution.
  • Translate customer communications developed by Community Engagement into effective CRM campaigns, automated journeys and lifecycle experiences.
  • Design and optimise customer segmentation and personalisation approaches to improve relevance and performance.
  • Build, execute and continuously optimise CRM campaigns and lifecycle programs using Iterable and other CRM technologies.
  • Analyse campaign and customer data to generate insights, measure effectiveness and inform future communications.
  • Continually improve CRM processes, systems and ways of working to increase efficiency, scalability and impact.
  • Embed AI and automation into CRM workflows to improve personalisation, experimentation and operational effectiveness.
  • Partner across Community Engagement, Research, Brand, Product, Tech and Marketing to deliver cohesive customer experiences.
  • Maintain best practice across deliverability, compliance, experimentation and optimisation.
  • Contribute CRM expertise and customer insights to broader marketing and customer engagement planning.
  • Provide coaching, feedback and support to one direct report.

About you

  • Significant experience in CRM and lifecycle marketing, with deep expertise in email marketing.
  • Deep knowledge of segmentation, automation, personalisation, experimentation and lifecycle optimisation.
  • Strong hands-on experience with Iterable or similar marketing automation platforms.
  • Proven ability to build and execute sophisticated CRM campaigns, automated journeys and lifecycle programs.
  • Strong analytical capability, translating customer and campaign data into actionable insights.
  • Strong partnership skills, with experience working with content or customer-facing teams to turn communications into effective CRM experiences.
  • Strong stakeholder management and collaboration skills across multidisciplinary teams.
  • Experience using AI and automation to improve CRM performance, personalisation and operational efficiency.
  • Strong understanding of email deliverability, data privacy and marketing compliance requirements.
  • Experience coaching or supporting the development of others through clear feedback and guidance.

Life at Envato

• Flexible Working: remote-first across Australia or New Zealand with flexibility for you to manage work and life as you need

• Work from Anywhere: apply to work in another location for up to 3 months per calendar year.

• Connection Budget: an annual budget to connect with the team IRL where and when possible.

• Learning Budget: study leave and an annual budget for you to put towards your learning and development.

• Home Office Allowance: a contribution towards your set-up and a monthly allowance to support work from home costs.

• Wellbeing: access to a holistic assistance program that provides support in many areas of life and health.

• Volunteer Leave: 2 days per calendar year to volunteer and give back to the community.

• Parental Leave:20 weeks paid primary carer leave, and 6 weeks paid secondary carers leave.

We appreciate the time you’ve taken to apply to Envato and we're committed to responding to every applicant.

By submitting your application you are agreeing to our Privacy Policy. If you would like to understand how we handle personal information before submitting your application, please read through our Privacy Policy.

Research shows candidates from neurodiverse and underrepresented backgrounds often only apply for roles if they meet all the criteria. We like to make our hiring decisions based on lived experience, so if you’re keen to apply and need reasonable adjustments please let us know.

#LI-Remote

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against envato-2's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on envato-2's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    envato-2's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.