The posting
Job Description
- New Hires Hourly Starting Rate -$23.22
- 35 Hours Per Week
POSITION SUMMARY:
Customer service representative who engages in data entry, data inquiry, letter composition, filing, phone service and record keeping. Cash handling and maintaining a cash drawer are essential.
POSITION RESPONSIBILITIES:
Essential Functions
The duties and responsibilities of this position include, but are not necessarily limited to:
- Customer Service-answering phones, waiting on customers at the counter, assisting the public.
- Maintain cash drawer.
- Process over-the-counter payments for Treasurer and Tax Claim.
- Assists with issuance of Dog License, Doe License, Fishing License and Hunting License received over-the-counter.
- Prepares and maintains Tax Claim files such as but not limited to additional notifications.
- Operates office equipment: PC, calculator, fax, copier, printer.
- Assist in statutorily mandated public tax sales three times per year at which delinquent taxpayers’ property is exposed to auction for payment of delinquent taxes.
- Respond to Treasurer and Tax Claim inbox messages.
- Support both Treasurer and Tax Claim Office Support personnel.
- Prepare Sheriff Services for tax sale properties.
- Prepare deeds for properties sold through tax sale.
- Prepare City of Reading affidavits.
- Run outstanding school reports and email results.
- Process 3-year expired funds.
- Prepare Agreement Default notification letters and update system according to Agreement Default report.
- Coordinate Repository notices.
- Additional tasks as required to ensure the mission of the Treasurer and Tax Claim offices are complete.
- Bilingual English/Spanish
MINIMUM EDUCATION AND EXPERIENCE:
- High school diploma or possession of a G.E.D. Certificate
- A minimum of two (2) years’ experience in general word processing and office practices including working with varied computer applications and PC experience.
- Any equivalent combination of experience and training that provides the required knowledge, skills and abilities.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to perform routine office support work.
- Basic elements of English language usage, spelling and arithmetic.
- Ability to utilize word processing equipment as well as a calculator.
- Ability to utilize Microsoft Office (including Outlook, Word, Excel).
- Ability to understand and carry out oral and written directions.
- Ability to communicate effectively orally and in writing.
- Knowledge of the law as it pertains to County Government.
- Ability to maintain cooperative working relationships with those contacted in the performance of duties, to include all other employees.
- Knowledge of office methods, practices and procedures and ability to make arithmetical calculations.
- Ability to diffuse upset customers.
- Ability to maintain composure in a fast-paced environment.
- Ability to handle stress.
- Physical presence in the office is required.
PHYSICAL DEMANDS:
- Ability to lift and carry files and office documents up to 20 lbs.
- Ability to sit or stand for extended periods of time
WORKING ENVIRONMENT:
Normal cubicles or own workstation, small office environment. Work is primarily performed during regular business hours. The position may require working in moderately noisy to loud environments, including cubicles and communal workspaces, and participating in frequent collaborative team meetings. The work environment may include a fast-paced setting with frequent interruptions, changing priorities, and interactions with employees, the public, and other stakeholders.
This position description serves as a guideline for communicating the essential functions and other information about the position to the applicant/employee. It is not intended to create a binding employment contract nor cover every detail of the position and may be changed where appropriate.
About Us
Equal Employment Opportunity Statement:
The County of Berks provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, political affiliation or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
About Us:
Berks County is a combination of rich farm country, industry, beautiful parks, entertainment, and top-notch educational institutions. Whether you are interested in County services, the availability of our parks, tax rates, or other county information, this is the place to start.
Mission Statement:
It is the mission of Berks County government and all County employees to administer and deliver services to the citizens of the County in the most effective, efficient and professional manner possible within the constraints of the financial resources available.
