Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 35 hours agoWe saw it 65 min after it went up

Data Center Service Delivery Manager (Central/ Eastern Regions)

EOS165 open roles

Where
Indiana, United States; Montgomery, Alabama, United States; New Albany, Ohio, United States; South Carolina
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowData Center Service Delivery Manager (Central/ Eastern Regions)EOS · Indiana, United States; Montgomery, Alabama, United States; New Albany, Ohio, United States; South Carolina

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on EOS's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market. EOS postings stay open a median of 7 days.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 35 hours ago

EOS median: 7 days open

The posting

OUR COMPANY:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU WILL DO:

The Service Delivery Manager (SDM) provides leadership, operational oversight, and customer management for a regional portfolio of hyperscale data center managed services. Reporting to the Service Director, this role leads 3-5 Operations Managers and is accountable for 50-200+ employees across multiple campuses and data center facilities.

The SDM is responsible for service delivery, customer satisfaction, workforce planning, financial performance, operational excellence, and contractual compliance within a 24x7 mission-critical environment.

KEY RESPONSIBILITIES:

Leadership & Operations

  • Lead operations across multiple data center campuses and regions.
  • Ensure safe, reliable, and efficient delivery of managed services.
  • Drive operational consistency, governance, and best practices.
  • Manage SLA performance, KPIs, customer commitments, and business objectives.
  • Support incident management, risk mitigation, business continuity, and operational readiness.
  • Lead customer growth initiatives, site expansions, and new service deployments.

Customer Management

  • Serve as the primary operational escalation point for customers.
  • Build trusted relationships with customer leadership and key stakeholders.
  • Lead business reviews and present operational performance, staffing plans, risks, and improvement initiatives.
  • Resolve escalations and identify opportunities to improve service delivery and customer value.

People Leadership

  • Directly manage and develop Operations Managers.
  • Foster a culture of accountability, safety, customer focus, and operational excellence.
  • Lead workforce planning, talent development, succession planning, and employee engagement initiatives.
  • Partner with HR and Recruiting to support hiring, onboarding, and retention strategies.

Financial & Business Management

  • Own regional operational and financial performance.
  • Manage labor planning, staffing, forecasting, budgets, and resource allocation.
  • Monitor productivity, utilization, cost performance, and profitability.
  • Identify opportunities for automation, efficiency improvements, and cost optimization.

Governance & Compliance

  • Ensure compliance with customer requirements, company policies, contractual obligations, and regulatory standards.
  • Maintain audit readiness and operational reporting standards.
  • Champion workplace safety and continuous improvement programs, including Lean and Six Sigma initiatives.

ESSENTIAL CRITERIA:

  • Bachelor's degree in Business, Engineering, IT, Operations, or related field (or equivalent experience).
  • 10+ years of leadership experience in data centers, managed services, mission-critical operations, or technology environments.
  • 5+ years leading multiple operational teams across geographically dispersed locations.
  • Experience managing organizations of 50-200+ employees.
  • Strong background in customer relationship management, service delivery, workforce planning, SLA management, and operational governance.
  • Proven financial management experience, including budgeting, forecasting, and resource planning.
  • Experience leading 24x7 operations and organizational transformation initiatives.

DESIRABLE CRITERIA:

  • Hyperscale data center or managed services experience.
  • ITIL, Lean Six Sigma, PMP, or related certifications.
  • Experience conducting Executive and Quarterly Business Reviews.
  • Knowledge of network operations, infrastructure services, and data center lifecycle management.
  • Experience building KPI dashboards, governance models, and service management programs.

Scope of Responsibility

  • Direct management of 3-5 Operations Managers.
  • Indirect leadership of Service Leads, Technical Leads, Supervisors, and Data Center Technicians.
  • Accountability for regional service delivery, workforce performance, customer satisfaction, and financial outcomes across multiple campuses and facilities.

WHAT SUCCESS LOOKS LIKE:

The successful candidate is a strategic leader who delivers exceptional customer outcomes, builds high-performing teams, drives operational and financial excellence, and ensures scalable, reliable, and cost-effective service delivery across a complex hyperscale data center environment.

The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#INDNAMER

#LI-ONSITE

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against EOS's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on EOS's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    EOS's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.