The posting
OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company that provides Collaboration and Business IT Support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on a multi-domain architecture. Our top business priorities are customer satisfaction and a commitment to superior quality of service, alongside investing in and supporting our partners and employees.
As a truly international IT provider, we take pride in delivering our services with global simplicity and trusted transparency.
WHAT YOU WILL DO:
Position Overview The Data Center Technician Trainer is responsible for developing, delivering, and maintaining technical training programs that ensure data center technicians are fully equipped to support operational requirements. This role focuses on onboarding new technicians, upskilling existing staff, and ensuring a consistent understanding of safety, compliance, operational standards, and best practices across sites. The Trainer will collaborate closely with site leadership, technical subject matter experts, and compliance teams to ensure that training content is accurate, scalable, and aligned with business needs.
Key Responsibilities
Training Program Development & Delivery
- Develop and deliver instructor-led and hands-on technical training for new and existing data center technicians.
- Create structured training materials, including SOPs, job aids, checklists, labs, and assessment tools.
- Facilitate onboarding sessions, cross-training programs, and refresher courses aligned with operational readiness needs.
- Train technicians on hardware installation, break/fix procedures, server builds, troubleshooting, ticketing systems, and rack/stack methodologies.
Operational Readiness & Quality Assurance
- Evaluate technician competency and ensure alignment with operational standards, safety protocols, and compliance requirements.
- Perform on-the-floor coaching, quality checks, and skills assessments to validate training effectiveness.
- Provide structured feedback to site leaders on technician performance, skill gaps, and readiness for independent work.
- Support ramp-up efforts for new site activations, expansions, and surge activity.
Documentation & Process Standardization
- Maintain and update technical training content, ensuring accuracy as hardware generations, tools, and SOPs evolve.
- Create clear, concise documentation to support technician workflows and reduce operational errors.
- Partner with engineering, compliance, and operations teams to incorporate new processes and lessons learned into training materials.
Collaboration & Stakeholder Engagement
- Work closely with site leaders, PMs, vendor management, and engineering partners to ensure training aligns with operational priorities.
- Coordinate with Compliance Analysts to ensure technicians understand audit, safety, and SLA requirements.
- Support performance improvement plans by providing targeted retraining where required.
Continuous Improvement
- Track training metrics, certification progress, and skill development trends.
- Identify opportunities to streamline processes, reduce rework, and improve technician effectiveness.
- Recommend enhancements to onboarding, readiness tracking, and competency frameworks.
Required Qualifications:
- Develop and deliver technical training programs for data center staff (e.g., hardware, networking, cooling systems, power management).
- Create training materials including presentations, job aids and reference guides
- Conduct hands-on sessions and simulations for troubleshooting and maintenance.
- Evaluate training effectiveness and implement continuous improvements.
- Conduct one-on-one coaching and training on follow-up sessions with learners and managers to ensure effectiveness of learning
- Maintain up-to-date knowledge of data center technologies and best practices.
- Liaise with operational and support teams to identify training needs
ESSENTIAL CRITERIA:
- Minimum of 2 years’ experience in a data center technician role
- Strong understanding of data center infrastructure (servers, storage, networking, power, cooling).
- Familiarity with safety standards and compliance regulations.
- Excellent written and verbal communication skills.
- Passionate about helping people learn and develop their skills
DESIRABLE CRITERIA:
- Experience training or coaching colleagues in a data center environment
- Previous in-person or virtual presentation or public speaking experience
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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