Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 25 hours ago

Technicien IT

ePackPro8 open roles

Where
ePackPro HQ
Work mode
Hybrid
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnicien ITePackPro · ePackPro HQ

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ePackPro's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

8.2% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.8%1 day
  2. 3.8%3 days
  3. 8.2%7 days
  4. 15.2%14 days
  5. 34.2%30 days
This job: posted 25 hours ago

The posting

🚀 ePackPro, le n°1 de l’HACCP digitalisé

ePackPro, c’est une scale-up SaaS créée en 2012, pionnière et aujourd’hui leader sur son marché : l’HACCP digitalisé.

🎯 Notre mission

Permettre aux professionnel·le·s de l’alimentaire de rester 100% conformes, sans y consacrer des heures, afin qu’ils puissent se concentrer sur l’essentiel : leur métier et leur passion.

Née dans une cuisine et imaginée par un restaurateur, ePackPro équipe aujourd’hui plus 25 000 professionnel·le·s dans 40 pays (France, Italie, Espagne, Belgique, Canada, Dubaï… et ce n’est que le début).

Notre solution digitalise la traçabilité, automatise les contrôles et sécurise la conformité, le tout en toute sérénité.

📊 Notre aventure en quelques chiffres

📌 25 000 clients qui nous font confiance

📈 +40% de croissance en 2024 et +35% en 2025

💰 60M€ d’ARR

👥 330 collaborateurs et collaboratrices

🌍 5 bureaux : Paris, Brest, Madrid, Milan, Dubaï

Dans un contexte de forte croissance d'ePackPro et donc des demandes IT, nous créons ce poste pour assurer la centralisation, l'analyse et le dispatching des demandes IT/SI internes. Tu seras le premier point de contact de toute l'entreprise pour tous les besoins techniques du quotidien.

Missions

Gestion des demandes et tickets

- Réceptionner et analyser les demandes IT/SI (incidents, évolutions, questions).

- Résoudre les problèmes basiques (accès, configurations, réinitialisations).

- Prioriser et dispatcher les demandes vers les équipes compétentes.

- Assurer le suivi des tickets pour éviter les oublis ou retards.

Gestion des comptes utilisateurs et des licences

- Créer, configurer et désactiver les comptes utilisateurs (Intune, Salesforce, Odoo, etc.).

- Vérifier les droits d’accès et les licences disponibles.

- Suivre les processus d’onboarding et d’offboarding.

Support et accompagnement utilisateurs

- Devis, commande et préparation de postes utilisateurs / téléphonie

- Accompagner les utilisateurs (FR/EN) pour clarifier leurs besoins.

- Former ou guider les collaborateurs sur les outils IT/SI.

- Rédiger ou mettre à jour des documentations (procédures, FAQ, guides).

Pilotage et amélioration continue

- Piloter l’outil de ticketing (Jira)

- Identifier les besoins récurrents et proposer des améliorations (automatisation, formations).

- Participer aux réunions de suivi ou de coordination IT/SI.

Profil

Expérience & background

- Expérience en support IT / helpdesk

- Expérience en environnement multi-sites ou scale-up appréciée

Compétences techniques

- Maîtrise de l'environnement Microsoft : Office 365, Azure, SharePoint, Intune

- Gestion des identités, des accès et des licences

- Préparation et paramétrage de postes (Windows & Mac)

- Maîtrise des outils de ticketing et processus ITSM, notamment Jira

- Capacité à diagnostiquer et résoudre des incidents techniques de base

Soft skills

- Sens de l'organisation et réactivité

- Pédagogie et bon relationnel : tu es l'interlocuteur de toute l'entreprise

- Autonomie, polyvalence et curiosité

- Rigueur et confidentialité

Langues

- Anglais courant requis

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against ePackPro's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on ePackPro's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    ePackPro's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.