The posting
This is a Full Time position located in the Ticket Office with variable/flexible working hours to include weekends, holidays and overtime as required. This is a promotional opportunity. Benefits may be offered after successful completion of a sixty (60) day introductory period. This is an internal/external recruitment. RESPONSIBILITIES: Under the general direction of the Ticket Office Manager:
Assist department management with the configuration, maintenance and troubleshooting of ticketing system.
Coordinate with Marketing and Ticket Office Department management to upload new promotional offers, special event tickets, packages, etc. to the ticketing website. Adjust daily tour capacities as needed. Produce reports from ticketing and hotel computer systems to evaluate and make recommendations; analyze data, research discrepancies, and communicate results. Communicate to other departments and management about special tours (early or late tours, large groups, groups that need special assistance, etc.) Answer questions via phone and/or email, responding to inquiries for information and route to appropriate person when necessary. Consult with the department staff and assist in problem solving. Provide instructions to the department through written documentation, emails, and instructions regarding upcoming events, concerts, etc. Process payments received by phone, through the mail and from walk in guests. Enter data into multi-computerized systems for Graceland and hotel reservations, changes, and cancellations. Participate in Department meetings and training as required. Correspond with tour operators and group coordinators regarding reservations, confirmations, information and special requests, and send out correspondence and forms via email and mail. Act as back up for all functions in the Ticket Office as necessary or required. Including but not limited to: processing payments, answering phones, answering questions, providing information, corresponding with tour groups and tour operators, processing ticket orders, Assist with special projects, assignments, and training relating to the Tessitura ticketing system. . Other duties as assigned.
REQUIRED SKILLS, KNOWLEDGE AND ABILITIES: Excellent communication and interpersonal skills are essential; Ability to prioritize and work with minimum supervision; ability to work quickly, while maintaining accuracy, quality and effectiveness under pressure and with competing deadlines, numerous interruptions and conflicting demands; knowledge of the city of Memphis and local and regional attractions helpful; written and verbal communication skills: reading skills to understand and interpret complex English text such as that found in regulations, policies, procedures, contracts and memoranda; ability to accurately handle money and make cash and credit card transactions; skills to prioritize and complete a wide variety of tasks in a timely manner; skill to exercise tact and diplomacy during discussions with individuals who may be irate or upset; analytical skills to evaluate given information, research additional information, and evaluate and compile information to clearly define a situation, so a conclusion can be drawn; decision-making skills to ascertain all pertinent facts and implement the most appropriate course of action in a timely, knowledgeable and authoritative manner; public speaking skills to address small and large groups; record-keeping skills to maintain accurate, up-to-date logs and files so that information is readily researched and retrieved; demonstrated knowledge of complex computerized operating systems is required. SPECIAL CONDITIONS OF EMPLOYMENT: Ability to work weekends, holidays and occasional overtime as needed; ability to maintain confidentiality and objectivity; no smoking in the work area; willingness/ability to travel when necessary; at times work in office alone; handle repetitious tasks; ability to research and learn all aspects of the Tessitura system as required. PHYSICAL REQUIREMENTS: Ability to stoop, reach, walk, sit and stand for long periods of time; good, clear speaking voice is essential in order to communicate both in person and on the telephone; ability to lift up to 25 pounds. SPECIAL REQUIREMENTS: Work related experience in hospitality field is required; uniform is required; ability to maintain confidentiality; ability to work with a wide variety of individuals in a team atmosphere; working knowledge of computers and cash handling experience is required. Ability to complete and report on multiple projects at any given time. Proficiency in MS Word, Excel & PowerPoint preferred. Strong presentation skills. Tessitura Ticketing System experience and/or experience working on a computer system is preferred. CONDITIONS OF EMPLOYMENT: Work flexible hours and overtime as required. ability to take initiative in problem solving; ability to work in a team atmosphere or work alone; knowledge of products and inventory; ability to cope with a heavy workload and varying needs of the department; excellent communication and interpersonal skills in both person and on the telephone are essential; ability to prioritize and work with minimum supervision; excellent attention to detail; ability to perceive and deal with sensitive issues and maintain confidentiality; ability to deal successfully with a wide range of people; ability to work under pressure of deadlines and competing needs; ability to handle money. APPLICATION PROCESS: Please apply online at www.gracelandjobs.com. Must be able to pass a background check and pre-employment drug test. We are an equal opportunity employer. This position will remain open until filled.
