The posting
JOB SUMMARY:
Responsible for monitoring all aspects of the services performed in the Environmental Services Department. Plans, organizes, coordinates, conducts and evaluates work performance in terms of staff relations, customer service, and efficiency of the Environmental Services Operation. Analyzes and determines Associate requirements and utilizes problem-solving techniques as appropriate. Establishes effective lines of communication with all customers served. Ensures the Environmental Services Department meets or exceeds all of the required standards of The Joint Commission, OSHA, ADA, HHS, NFPA, EPA, HCFA, etc. Plans, implements, and evaluates on-the-job training, in-service education, continuing education of all of the Environmental Services (Housekeeping) Associates as well as orientation of newly assigned Associates. Researches and evaluates departmental equipment and supplies for purchase and use in the Environmental Services Program. Provides a safe, clean and healthy atmosphere for the Environmental Services staff. Gives guidance for career and Associates growth of all Environmental Services Associates. Exhibits the F.I.R.S.T values (Friendliness, Innovation, Respect, Service, and Trust).
ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:
- Oversees the scheduling, assigning and placement of all EVS Associates to ensure proper coverage of tasks to be performed. Ensures cleaning and disinfecting practices are done according to established policies and practices throughout the facility. Keeps departmental policies and procedures up-to-date.
- Monitors and evaluates Environmental Services Department’s performance compared to budget for Salary and Wages, Supplies and Productivity. Makes adjustments as necessary to bring performance within expected levels.
- Establishes training protocols for all EVS Associates. Determines cleaning and disinfecting procedures for all areas of responsibility. Develops and monitors staff competencies. Performs Annual Performance Appraisals on EVS Associates.
- Establishes appropriate quality-control checks and quality-control programs within the Environmental Services Department that supports EMH Quality initiatives. Plans and directs the performance of area inspections and ATP checks. Provides feedback to Director and involved Associates.
- Councils, corrects and provides improvement opportunities for sub-par performance of Associates in a manner consistent with our values.
- Collaborates and coordinates special project work throughout the facility. Is flexible and considers the unique needs of those we serve.
- Provides effective customer services to EMRMC staff, patients, family members, volunteers and physicians and in a manner that exudes teamwork and mutual respect.
- Effectively communicates with all customers both within and outside our organization. Conducts patient satisfaction rounds.
- Provide a clean safe environment for our many customers at all times.
- Evaluates the procurement and utilization of departmental supplies and equipment. Analyzes and executes opportunities for quality improvements and/or cost savings.
- Adheres to and compliance of applicable laws and requirements (federal, state, local regulatory agencies, etc.).
- Develops and maintains Infection Control and Prevention Policies and Procedures.
- Develops and monitors compliance with EVS Safety Program.
- Demonstrates a commitment to professional accountability and growth to maintain and expand knowledge and skills.
- Contributes to the achievement of the mission and philosophy of the Organization.
- Contributes to the effective operations of the facility by demonstrating dependability in job performance.
- Demonstrates a commitment to incorporating the core concepts of patient family centered care into practice (dignity, respect, information sharing, and participation).
- Demonstrates a commitment to the development and implementation of shared governance across the Organization.
- Performs other related duties as assigned.
WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT:
The tasks of this job involves exposure to blood, body fluids, or tissues. Must be able to stand for long periods of time. Must be able to move or position up to 50 lbs. occasionally and up to 25 lbs. regularly. Requires continuous moving around the unit and moderate to heavy physical exertion. Must deal with stress of decision making on a daily basis.
CONTACTS WITH OTHERS:
Will contact and interact with nurses, doctors, visitors, patients, families and all other staff on a routine basis.
Five (5) years direct housekeeping experience in the management of or supervising of EVS programs. Experience in healthcare preferred.
EQUIPMENT USED/SPECIAL SKILLS REQUIRED:
Candidate must be knowledgeable in the use of all chemicals and equipment utilized in the department. Candidate must be knowledgeable in Microsoft Office, working with productivity models and EVS facility software.



