Open nowPosted today

CUSTOMER SERVICE OFFICER [PPZ-001-03]

EQUE PTE. LTD.

Pay: SGD 3,400 – SGD 4,400 a month
Where: Singapore

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Your applicationOpen nowCUSTOMER SERVICE OFFICER [PPZ-001-03]EQUE PTE. LTD. · Singapore

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12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within

2.1%1 day
4.5%3 days
12.3%7 days
19.3%14 days
35.6%30 days
58.1%60 days

This job: posted today

The posting

Key Responsibilities:

Manage client enquiries via phone, email, web chat, and in person — delivering accurate, timely, and genuinely helpful responses that leave every client feeling valued
Receive, log, and investigate customer complaints with diligence and fairness — providing effective resolutions and following up personally to confirm complete satisfaction
Assess product and service issues, apply company policies intelligently, and coordinate swiftly with internal departments to resolve problems before they escalate
Build deep, long-term client loyalty by proactively reaching out to share updates, introduce new offerings, and consistently strengthen professional relationships
Maintain accurate and up-to-date customer records and interaction logs in the CRM system — ensuring no detail is ever missed or overlooked
Escalate complex and sensitive issues to the appropriate teams with clear, complete context and the right level of urgency every single time
Partner with internal teams to identify recurring service gaps and champion practical, customer-first improvements that continuously raise service standards
Represent the organisation with genuine warmth, unwavering professionalism, and a deep personal commitment to service excellence at every single touchpoint

Requirements:

Minimum Diploma and above
Exceptional communication and active listening skills with a sincere passion for delivering outstanding customer experiences
Patient, calm under pressure, and solutions-focused when handling difficult, complex, or emotionally sensitive customer situations
Familiar with CRM systems and proficient in maintaining accurate customer service documentation and interaction logs
Able to multitask confidently and adapt quickly in a high-volume, fast-paced, client-facing service environment

EA License Number: 22C1278

Disclaimer: By applying, you consent to being contacted for current or future job opportunities. All personal data will be managed in line with Singapore’s PDPA and used solely for recruitment purposes.

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CUSTOMER SERVICE OFFICER [PPZ-001-03]

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