The posting
Company Description
Who We Are
We’re purpose-driven. With every ride, we aim to redefine health and happiness. It’s all about being more than a workout: SoulCycle is a mind-body-soul experience, built on community, love, respect, acceptance, and a lot of fun. It comes to life through the ride, the relationships, and the unparalleled hospitality. And all of that comes from our people. Join us—we’d love to have you
Our Mission
To foster an open, diverse, & inclusive community—while embracing each unique individual exactly as they are. We empower each other by listening with an open mind, finding ways to learn and grow together, and always nurturing a sanctuary of trust. To make a real, lasting impact, we’ll work nonstop to embrace and create change. Because nobody is equal until everyone is equal.
Job Description
SoulCycle is seeking an Associate Manager who will contribute to the company's growth by leading SoulCycle operations across a dynamic, non-traditional SoulCycle Brick + Mortar environment located inside Equinox. This role is responsible for driving business performance, delivering exceptional rider experiences, and leading high-performing teams across pop-ups, partnerships, special events, and other unique activations.
The ideal candidate has a passion for the SoulCycle brand and culture and thrives in fast-paced, evolving environments. They are interpersonally savvy, possess strong business acumen, and have the ability to think strategically, creatively solve problems, and adapt quickly to changing priorities. This leader embodies integrity, confidence, accountability, and resilience, serving as a role model while taking full ownership of the health, success, and growth of the business.
The responsibilities and duties described here are representative of those an employee is expected to perform. This is not intended to be a comprehensive list, and additional responsibilities may be assigned as business needs evolve.
ROLES AND RESPONSIBILITIES:
- Business Driving: Partner with the District Manager to execute a thorough Business Plan, creating SMART goals and driving top line revenue during the assignment.
- Scheduling: Create and publish schedules.
- Hiring and Recruitment: Evaluate the current hiring needs of the studio, and interview a wide range of applicants. Hire Studio Crew and Key Holders as needed.
- Team Morale: Be a strong manager presence of support with studio visits (as needed). Lead with positive intent with no gossip, and require your teams to do the same.
- People Development Recognize gaps in team development, and train and retrain individuals as needed, with the guidance of your District Manager ensuring the team is learning how to maintain the standards on a consistent basis
- Provide training tools to the new manager to assist with learning and development in their new role
- Provide high level customer service and hospitality to clients
- Maintain a positive attitude and take initiative
- Provide support to the SoulCycle instructors to ensure a successful class check-in process
- Work as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderie
- Assist with the training and coaching of new hires for the front desk staff team
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
Competencies:
INTERPERSONAL SAVVY
- Foster the SoulCycle Community and Culture in your studio
- Set the weather in your studio so your team loves to come to work
- Be a hospitality champion that provides exceptional hospitality to riders and staff, and inspires their team to uphold high hospitality standards and our core values
- Build and foster relationships in your studio, with your instructors and local community
- Acknowledge your teams wins and show gratitude
BUSINESS ACUMEN
- Develop holistic business plans that encompass ridership and retail goals
- Analyze and manage studio profit and loss statements
- Identify and execute opportunities with corporate partnerships and community impact
- Ensure that all company-wide initiatives are executed in your studio
- Develop and execute new rider acquisition and retention plans alongside marketing partner
BUILDING EFFECTIVE TEAMS
- Proactively address your studio’s hiring needs by identifying your team’s strengths and areas of opportunity
- Provide in the moment feedback and coaching to your team when necessary
- Oversee the onboarding, training and development of all new hires
- Continuously identify and develop high potential employees
- Coach your team on time management and prioritization of tasks/initiatives to ensure all deadlines are met
LEARNING ON THE FLY
- Be an expert on studio specific and company-wide operational procedures and policies
- Seamlessly transition yourself, team, and studio to new ways of working and processes
- Be open to, embrace and manage change within your studio and your team
CREATIVE PROBLEM SOLVING
- Confidently manage conflict in high pressure situations
- Demonstrate a solution oriented mindset and ability to execute within company standards in any situation
- Proactively identify and address difficult situations
Qualifications
- Demonstrated superior customer service and hospitality skills
- Highly organized with the ability to prioritize multiple tasks with tight deadlines
- Strong ability to communicate clearly with team members, clients, and senior management
- Possess honesty and personal integrity.
- Be authentic, inspirational, enthusiastic, energetic and personable.
- Passionate, intelligent and knowledgeable regarding the service and fitness industry.
- Able to work flexible/non-traditional hours including weekends and some holidays
- Proven ability to problem solve, initiate tasks and perform duties without direction
- Strong written and verbal communication skills
- High standards of tact, discretion and confidentiality
Additional Information
All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.
