The posting
Company Description
APM is a purpose-driven global health and human services organization focused on enabling better lives. Across a diverse network of businesses and services, APM helps people improve their health and wellbeing, increase independence, build employability, and participate more fully in their communities.
Our enterprise support teams help APM scale that impact by strengthening decision-making, improving visibility, and bringing greater consistency and discipline to how the organization uses data. This role offers the opportunity to solve meaningful business problems across a growing, operationally complex organization while helping shape the future of analytics and AI-enabled work at APM.
Job Description
The Application Specialist is the primary internal functional and technical owner responsible for the administration, configuration, enhancement, governance, and support of the organization’s Quickbase platform and applications. The role partners with business stakeholders to understand operational needs and translate them into reliable, secure, and scalable low-code solutions, including applications, forms, workflows, reports, dashboards, integrations, and automations. This role brings essential Quickbase capability in-house, supports continuity of existing solutions, and promotes disciplined application lifecycle management, documentation, knowledge transfer, and continuous improvement. The position is a low-code platform specialist role and does not require full-stack software development experience.
Application Configuration and Enhancement
- Design, configure, test, deploy, and maintain Quickbase applications, tables, relationships, forms, reports, dashboards, formulas, and workflow rules.
- Translate approved business requirements into maintainable low-code solutions that align with platform standards and business processes.
- Assess existing applications and implement enhancements that improve usability, reliability, efficiency, and adoption.
- Maintain clear technical and functional documentation for application designs, data models, dependencies, and configuration decisions.
Business Analysis and Solution Delivery
- Partner with stakeholders to elicit, analyze, prioritize, and document business requirements, process flows, acceptance criteria, and desired outcomes.
- Evaluate business processes, identify opportunities to reduce manual effort, and recommend practical Quickbase solutions or process changes.
- Estimate work, communicate dependencies and risks, and manage assigned enhancements through testing, user acceptance, release, and post-implementation support.
- Balance immediate business needs with platform sustainability, reuse, supportability, and governance requirements.
Platform Administration and Governance
- Administer users, groups, roles, permissions, application access, and related security controls in accordance with organizational policies and least privilege principles.
- Monitor application health, usage, data quality, and platform limits; troubleshoot issues and coordinate resolution with Quickbase or other vendors when necessary.
- Apply standards for naming, documentation, testing, release management, backup or recovery practices, archiving, and application lifecycle management.
- Participate in platform roadmap planning, license and capacity reviews, risk management, and periodic access reviews.
- Maintain governance and dependency information for applications, pipelines, integrations, webhooks, scripts, service accounts/tokens, and external components.
Reporting and Analytics
- Create and maintain operational reports, dashboards, notifications, and key performance indicators that support timely decision-making.
- Validate report logic and data quality with business owners and assist users in interpreting and using information effectively.
- Improve reporting consistency by promoting shared definitions, reusable components, and governed data practices.
Integration and Automation Support
- Design, configure, and support Quickbase Pipelines, notifications, scheduled processes, data imports and exports, and other approved automations.
- Design and support integrations between Quickbase and enterprise applications using available connectors, APIs, webhooks, middleware, or secure file-based exchanges, within the scope of the role’s expertise.
- Collaborate with integration, security, infrastructure, and vendor resources when needs require specialized software engineering or enterprise architecture support.
- Monitor automated processes, investigate failures, and maintain appropriate error handling and operational documentation.
- Establish reusable integration patterns and implementation standards for common automation and data-exchange use cases.
User Support, Training, and Knowledge Transfer
- Serve as the primary point of contact for Quickbase questions, incidents, service requests, and enhancement requests; triage and resolve issues within agreed priorities.
- Develop and maintain user guides, administrator documentation, release notes, and training materials.
- Provide role-based training, demonstrations, and coaching to encourage effective and responsible use of the platform.
- Capture and institutionalize knowledge of existing applications and processes to reduce reliance on third-party providers and individual resources.
Qualifications
Required Experience and Competencies
- Education: Bachelor’s degree in information systems, Business Administration, Computer Science, or a related field; equivalent combination of education and relevant experience may be considered.
- Experience: Minimum of 7 years of hands-on experience configuring, administering, enhancing, or supporting Quickbase applications in a production environment.
- Quickbase Expertise: Demonstrated proficiency with application and table design, relationships, formulas, roles and permissions, reports, dashboards, and workflow capabilities.
- Automation: Practical experience with Quickbase Pipelines, automation, notifications, and data imports or exports.
- Business Analysis: Ability to gather requirements, analyze business processes, document solutions, and translate needs into effective low-code configurations.
- Testing and Change Management: Experience developing test scenarios, supporting user acceptance testing, documenting changes, and deploying controlled releases.
- Analytical and Problem-Solving Skills: Ability to diagnose configuration, data, permissions, and workflow issues and develop sustainable solutions.
- Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to business audiences and work effectively with stakeholders at all levels.
- Organization: Ability to work independently, manage competing priorities, maintain accurate documentation, and follow through on commitments.
- Security and Data Stewardship: Working knowledge of role-based access, least privilege, data quality, confidentiality, and responsible handling of organizational information.
Preferred Qualifications
- Quickbase certification or equivalent demonstrated platform expertise.
- Experience supporting Quickbase integrations through APIs, webhooks, connectors, middleware, or related integration tools.
- Familiarity with SQL, data modeling, JSON, REST concepts, or scripting sufficient to collaborate effectively with technical integration resources.
- Experience transitioning platform ownership or support services from a third-party provider to an internal team.
- Experience in a Microsoft-centric environment and with enterprise applications such as ERP, CRM, HR, finance, or project delivery systems.
- Experience working in Agile, Kanban, or another structured work intake and delivery model.
Physical Requirements and Working Conditions
- Ability to perform work in a standard office or remote-work environment and use a computer for extended periods.
- Ability to participate in meetings and support activities across multiple time zones when business needs require.
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.
Additional Information
Capability Profile
- Curious and resourceful: naturally asks why, seeks out information, experiments thoughtfully, and finds a path forward when the answer is not obvious.
- Independent and accountable: takes ownership of outcomes, anticipates next steps, and advances work without waiting for detailed instructions.
- Business-minded: focuses analytical effort on decisions, performance, risk, efficiency, and measurable enterprise value.
- Pragmatic and outcomes-focused: knows when a rigorous model is needed and when a simpler, transparent solution will create more value.
- Collaborative and credible: works effectively across functions, listens carefully, and can respectfully challenge assumptions with evidence.
- Clear communicator: turns complexity into concise explanations, strong visualizations, and action-oriented recommendations.
- Adaptable: is comfortable working across changing priorities, imperfect data, and evolving business needs while maintaining quality and integrity.
Measures of Success
- Analyses and analytical products are accurate, clearly documented, and trusted by business partners.
- Dashboards and visualizations make performance, risk, and opportunity easier to understand and act upon.
- Recurring analytical work becomes more standardized, automated, scalable, and efficient.
- Cross-functional partners receive useful answers and practical solutions, not simply data extracts.
- New analytical and AI-enabled approaches progress from experimentation to repeatable business value.
- The role increases the organization’s ability to independently investigate questions and make evidence-based decisions.
Additional Information
APM is committed to providing a work environment in which people are included, treated fairly, and respected. All applicant information will be handled confidentially in accordance with applicable guidelines and requirements. Final Equal Employment Opportunity, accommodation, compensation, benefits, work-location, and employment-law language should be inserted or validated by APM Human Resources and Legal before external posting.
Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.
When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.
APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].
