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Open nowPosted 22 hours ago

Afternoon Dispatch Assistant & Customs Coordinator

ERB41 open roles

Where
Baden, 1473 Gingerich Road, Baden, Ontario, Canada
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Your applicationOpen nowAfternoon Dispatch Assistant & Customs CoordinatorERB · Baden, 1473 Gingerich Road, Baden, Ontario, Canada

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The clock on this job

Early applications get read.

10.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 10.3%7 days
  4. 15.9%14 days
  5. 34.1%30 days
This job: posted 22 hours ago

The posting

AFTERNOON DISPATCH ASSISTANT & CUSTOMS COORDINATOR Shift: Monday to Friday, 3:00 p.m. – 12:00 a.m. (midnight)Hourly Wage: $20.45–$26.65 per hour SUMMARY The Afternoon Dispatch Assistant & Customs Coordinator is responsible for supporting daily afternoon dispatch operations while coordinating customs documentation and clearance requirements for cross-border shipments. This position assists dispatchers, drivers, and customers with operational inquiries, pickup arrangements, and shipment information, while ensuring accurate and timely preparation of ACE/ACI manifests, Prior Notices, and other customs-related documentation. PRIMARY RESPONSIBILITIES Dispatch Operations • Assist with daily afternoon dispatch operations, providing support to dispatchers and drivers.• Receive and respond to incoming calls and inquiries from customers and drivers, directing calls to appropriate personnel when required.• Enter and update pickup information received from customers by phone, fax, or email.• Assist drivers with pickup information, delivery instructions, and required documentation.• Enter and update truckload and shipment information in the system, ensuring accuracy.• Communicate with Dispatch, Linehaul, and other departments regarding pickup arrangements, shipment delays, and operational concerns.• Contact customers and drivers regarding delays, missing paperwork, or other shipment-related issues.• Assist with tracking shipments, investigating missed pickups, and following up on outstanding issues as required.• Ensure accurate flow of information and documentation between drivers, dispatchers, customers, and other departments. Customs Coordination • Complete ACE/ACI manifests and set up Prior Notices for cross-border shipments.• Fax Prior Notice information to Customs Brokers and verify confirmation through the Prior Notice website.• Check inbound PARS and PAPS information in the system to monitor customs clearance status.• Create, update, and correct ACE/ACI manifests using BorderConnect and provide copies to drivers.• Locate and update shipment and customs information in BorderConnect as required.• Provide support to dispatchers and drivers regarding customs paperwork, ACE/ACI requirements, and related documentation.• Follow up with Customs Brokers and customers regarding delayed clearances, missing information, or documentation issues.• Maintain and update the Master Customs Broker contact list, including fax numbers and email addresses.• Maintain and update the ACE/ACI fax number list as required.• Create PARS/PAPS stickers and monitor related supplies.• Ensure customs documentation is completed accurately and communicated to the appropriate parties in a timely manner. General Responsibilities • Work collaboratively with dispatchers, drivers, Customs Brokers, customers, and other operational departments to resolve issues.• Maintain accurate records and documentation in accordance with company procedures.• Provide additional operational and administrative support as required.• Complete other duties as assigned. REQUIREMENTS/QUALIFICATIONS • Previous experience in dispatch, transportation operations, or a related administrative role preferred.• Experience with customs documentation, ACE/ACI manifests, PARS/PAPS, or BorderConnect considered an asset.• Intermediate computer skills, including Microsoft Office (Word, Excel, Outlook).• Experience with AS400 considered an asset.• Strong organizational and time-management skills, with the ability to prioritize multiple tasks in a fast-paced environment.• Excellent verbal and written communication skills, with a focus on customer service.• Strong attention to detail and accuracy, particularly when handling shipment and customs documentation.• Ability to communicate effectively with drivers, customers, Customs Brokers, and internal departments.• Strong problem-solving skills and the ability to respond effectively to operational challenges.• Ability to work independently and collaboratively within a team environment. WORKING CONDITIONS • Schedule: Monday to Friday, 3:00 p.m. to 12:00 a.m. (midnight).• Compensation: $20.45–$26.65 per hour.• Fast-paced transportation and logistics environment requiring ongoing communication with drivers, customers, and internal operations teams.

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