The posting
SUMMARY The Customs Coordinator is responsible for creating and updating ACE/ACI manifests for drivers, while also providing ACE/ACI related support to dispatchers. PRIMARY RESPONSIBILITIES
Complete ACE/ACI manifests and set up Prior Notice Fax Prior Notice information to Customs broker and check Prior Notice website confirmation Check inbound PARS and PAPS in system Create and fix ACE and ACI’s for drivers using BorderConnect and send copies to drivers Update and locate information on BorderConnect for drivers Provide general support for all dispatchers with drivers’ paperwork for ACI/ACE Update and maintain ACE/ACI Fax number list, generally once a month Assist in taking dispatch calls from customers and drivers, and respond to inquiries when possible Contact customers and/or drivers when issues arrive (i.e., time delays, missing paperwork) Ensure follow up is being done with Customs Brokers or Customers when clearances are delayed Maintain Master Customs Broker list along with Fax #’s and email contacts Create PARS/PAPS stickers and monitor supplies Complete other duties as assigned
REQUIREMENTS/QUALIFICATIONS
Intermediate experience using MS Office (Excel, Word, Outlook) Experience with AS400 preferred Knowledge of U.S. geography considered an asset Strong organization, time management, and computer skills required Excellent verbal and written communication service skills Ability to work independently and as part of a team
WORKING CONDITIONS
Position based on 45-hour week.



