Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 25 days ago

Head, Delivery and Logistics Services

eRecruiter220 open roles

Where
Lagos, Nigeria
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowHead, Delivery and Logistics ServiceseRecruiter · Lagos, Nigeria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on eRecruiter's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 25 days ago

The posting

Our client is a technology-driven company building solutions that make it easier for individuals and businesses to complete everyday errands. Their platform connects customers with the people, technology and operational infrastructure required to execute errands efficiently, reliably and at scale. They are building across multiple service categories, beginning with Delivery & Logistics. They are seeking an entrepreneurial and commercially driven Head, Delivery & Logistics Services to lead and grow their Delivery & Logistics business vertical. This is an end-to-end business leadership role. The successful candidate will operate with the ownership and accountability of a business-unit leader, with responsibility for the vertical’s strategy, growth, revenue, commercial performance, operations, customer experience, partnerships and overall business performance. Job Responsibilities Business Leadership & Strategy Own the overall strategy, growth and performance of the Delivery & Logistics vertical. Develop and execute the annual and periodic business plans for the vertical. Identify market opportunities and translate them into commercially viable products and services. Define priorities, growth initiatives and performance objectives. Build the capabilities required to scale the business sustainably. Take end-to-end ownership of the vertical’s business outcomes. Revenue, Growth & Commercial Performance Own revenue growth and commercial performance for the vertical. Drive transaction volume, customer acquisition, activation, retention and repeat usage. Develop strategies to acquire and grow both individual and business customers. Build a strong pipeline of businesses requiring recurring delivery and logistics services. Identify new revenue opportunities, customer segments and use cases. Develop commercial partnerships that can accelerate growth. Work with relevant teams on pricing, promotions and go-to-market initiatives. Monitor the economics of the vertical and continuously identify opportunities to improve commercial sustainability. Business Performance & P&L Accountability Take responsibility for the financial performance of the Delivery & Logistics vertical. Develop and manage revenue, cost and profitability objectives in collaboration with Finance and executive management. Monitor unit economics and the financial impact of key business decisions. Balance growth objectives with operational efficiency and commercial sustainability. Identify cost optimisation opportunities without compromising customer experience or service quality. Prepare periodic business performance reviews for executive management. Recommend investments and interventions required to achieve the vertical’s objectives. Operations & Service Delivery Ensure reliable and efficient execution of Delivery & Logistics services. Monitor fulfillment, turnaround time, acceptance, completion and other relevant operational indicators. Identify bottlenecks affecting service delivery and lead interventions to resolve them. Work closely with Operations and other relevant teams to continuously improve execution. Develop scalable operating processes to support increasing transaction volumes. Ensure operational issues are identified, escalated and resolved quickly Customer Experience Own the overall customer experience for the Delivery & Logistics vertical. Develop a deep understanding of customer needs, behaviors and pain points. Use customer feedback and operational data to continuously improve the service. Drive initiatives that improve customer satisfaction, retention and repeat usage. Ensure the service delivers a dependable experience to both individual and business customers. Product & Technology Collaboration Work closely with Product, Engineering and Design teams to translate business and customer needs into product requirements. Identify product improvements that can increase adoption, conversion, operational efficiency and customer satisfaction. Provide business leadership and context for the development of Delivery & Logistics capabilities on the platform. Participate actively in product discovery, experimentation, testing and continuous improvement. Use product and operational data to identify opportunities for growth and optimization. Data & Performance Management Define and own the key commercial and operational performance indicators for the vertical. Establish clear targets and regularly evaluate performance against them. Use data to identify problems, opportunities and areas requiring intervention. Develop performance forecasts and recommend corrective actions where required. Ensure major business decisions are supported by appropriate data and customer insight. Team & Stakeholder Leadership Build and lead the capabilities required to successfully operate and scale the vertical. Establish clear responsibilities, targets and accountability for results. Collaborate across Product, Technology, Operations, Customer Support, Marketing, Finance and other functions. Represent the Delivery & Logistics vertical in executive planning and strategic discussions. Build productive relationships with customers, partners and other external stakeholders. Job Requirements Minimum of 5 years experience in a similar role. A Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, Economics, Engineering or a related discipline. Significant relevant experience in logistics, mobility, e-commerce, technology, marketplace operations, last-mile delivery or another high-volume service business. Demonstrated experience owning business growth, operations, revenue or commercial performance. Strong commercial and financial acumen, including an understanding of revenue, costs, margins and unit economics. Strong analytical capabilities and experience using data to make business decisions. Experience developing customer acquisition and retention strategies. Ability to build processes, teams and capabilities in a fast-growing environment. Strong stakeholder management and cross-functional leadership skills. Excellent written and verbal communication skills. Strong problem-solving ability and willingness to take responsibility for outcomes. What Success Looks Like Success means building a Delivery & Logistics vertical that: Customers trust, use repeatedly and recommend. Consistently grows its customer base and transaction volume. Delivers sustainable revenue growth. Maintains strong operational and service standards. Develops healthy and improving unit economics. Builds scalable processes, partnerships and capabilities. Makes an increasingly meaningful contribution to the overall business.

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against eRecruiter's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on eRecruiter's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    eRecruiter's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.