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Open nowFirst seen 4 days ago

Guest Service Host (Female)

Eri Maldives12 open roles

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Your applicationOpen nowGuest Service Host (Female)Eri Maldives

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Eri Maldives's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

KEY DUTIES / RESPONSIBILITIES

  • Report for duty on time in full uniform and according to the Grooming standards of the resort.
  • Always be smart and well-groomed and maintain a friendly and cheerful attitude.
  • Take handover from the previous shift before starting the shift and handover for the next shift before ending your shift.
  • Ensure all wake-up calls are set and done. Do personal follow-up.
  • Perform as telephone operators when assigned, to attend internal and external calls according to the resort’s telephone etiquette.
  • Daily occupancy and vacant rooms’ inspection and standby rooms to be noted.
  • Ensure arrival rooms are ready prior to guests’ arrival.
  • Welcome guests on arrival and perform all tasks according to check-in procedures including registration and updating profile in the system.
  • Special amenities for the day and the next day to be taken and sent to all concerned departments and follow up.
  • Update arrival and departure journal after each Check-In.
  • Room change notification to be sent to all concerned departments, and necessary updating is to be done immediately.
  • Guiding the excursions on off duty times if required.
  • File the daily reception reports and documents systematically.
  • Assist guests in check-in/out process.
  • Take down messages for guests over the reception and telephone and deliver the messages immediately.
  • Provide courteous service to guests and respond promptly to guest’s requests and inquiries.
  • Ensure that all standard reports are followed up and completed where possible, if not, ensure that it is handed over to the next shift to do so.
  • Co-ordinate with other departments concerned with regards to guests requests to ensure guests satisfaction.
  • Be totally familiar with room amenities, layout, rate structure, outlets (e.g. operating hours, menu, promotions, prices, etc.) facilities and services offered in the Hotel.
  • Record all suggestions, complaints and compliments from guests in the logbook or log sheet and copy to F/O file.
  • Handle guests’ complaints or requests and liaise with the departments concerned to ensure immediate follow-up and ensure that they are completed and to the guest’s satisfaction.
  • Provide general information requested by guests accurately.
  • Check the ‘Guest Birthday List’ on daily basis for preparation and dispatching of birthday cards to guests and provide birthday amenities
  • Maintain a friendly rapport with guests to ensure their goodwill and repeat business.
  • Bid farewell to departing guests.
  • Be conversant with the Front Office computer systems.
  • Be familiar with all the Emergency procedures (fire, accident, etc)
  • Posting charges to guests’ account, perform as cashier and perform all tasks according to guests’ check out procedures
  • Check and file guests’ record.
  • Handle emergency cash paid out.
  • Perform as call operator and Reservation duties where assigned.
  • Do room showing for guest who requests to view one.
  • Handle simple inquiries like local time and temperature, how to make calls locally or how to dial IDD calls.
  • Assist in relaying guest complains to Assistant Front Office Managers for action or solve them where possible.
  • Assist resort guests in making overseas calls where help is needed.
  • Check the departure times and inform the guests by sending departure letters.
  • Keep work area clean and tidy at all the times.
  • Prepare Arrival and Departure List
  • Guest Birthday information check with system and send to the concerned departments
  • Send all Honeymooner and other important information to the concerned departments
  • Check All the Stationary available for Arrival
  • Check Guest recreation area daily bases
  • Log the all-guest request to the log sheet daily bases
  • Upselling the extra activities daily bases
  • Full Responsible of Reservation
  • Create the Reservation
  • Check the mail and respond the email treat of TO and FIT daily bases
  • Give the rate for tour operator and FIT
  • Send PFI for Tour operator and FIT Guest
  • Check the rate for FIT and other Guest
  • Answer the guest of FIT guest and email
  • Answer booking enquires by phone, WhatsApp and other social media platform
  • Check OTA booking daily bases (rate, MP)
  • Enter the booking and guest name and create sharer
  • Perform Night duty when assigned:
  • Enter the wake-up calls for the next day to the telephone system.
  • Take arrival and departure envelopes for the day.
  • Write departure information for the next day departures.
  • In case of emergency inform the concerned person and give necessary support if required.
  • Carry out all other duties when assigned by the Superior time to time.
  • Always ensure guests’ satisfaction.
  • Understands the value of constant training and pro-actively supports all training activities within Eri Maldives.
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