The posting
KEY DUTIES / RESPONSIBILITIES
- Continually monitor all movements of Eri Hosts, visitors, contract workers and guests in and around the resort, on guest floors; back-of-house areas, and the Eri Hosts areas ensuring that the security of the island and equipment is maintained.
- Monitor jetty screening to prevent the entry of unauthorized visitors to ensure that the permissive secure and that guests are not disturbed by the unwanted/uninvited intrusions oof unauthorized visitors.
- Coordinate the periodical but random inspections of all Eri Hosts bags, lockers, and personal belongings, in conjunction with security officers and the HR Department if required to prevent the pilfering of resort equipment or consumable stores.
- Conduct a preliminary inquiry into any incident or occurrence that is associated with the security of the hotel, its guests, visitors, vendors, and Eri Hosts and submit a report on the inquiry to the Front Office Manager / Security Supervisor.
- Record and report all acts of willful neglect of duty or breach of security regulations by any Eri Hosts, improper behavior by inebriated or drug affected stiffer any matter which is necessary to report in the interests of security.
- Report any health or safety hazards to Security Supervisor.
- Ensure that all duties are carried out in line with the Resort Policy, with high standards of personal appearance, personal hygiene, correct uniforms and name badge as outlined in the Eri Hosts handbook.
- Compete against a standard of excellence by setting high performance standards.
- Carry out any other duties as directed by the Security Supervisor.
- Strive for constant improvements and take responsibility for achieving business results and persevere despite obstacles.
- Strive for constant improvement and take responsibility for your own performance.
- Adhere to the Eri Code of Conduct.
- Strive for constant improvement and take responsibility for your own performance.
- Adhere to the Eri Code of Conduct.
- Adhere Eri Host Handbook and general Policies & Procedures.
- Adhere departmental and Hotel Policies & Procedures.
- Report problems to the Superior with suggestions for resolution.
- Clarify your own job responsibilities and look for opportunities that will increase skills and knowledge.
- Understand how the role fits with others and contribute to the success of business.
- Understand the hotel’s facilities, products and services.
- Provide information when requested and promote the hotel’s services, facilities and special events.
- Implement department procedures and policies as needed.
- Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information.
- Adhere to Eri Code of Conduct, Eri Host Handbook and Hotel policies.
- Demonstrate and understand competitors’ major strengths and weaknesses.
- Establish and interpret key performance indicators to manage the business, consistently taking into account financial implications of business decisions and recommendations.
- Diagnose problems and thoroughly analyze information to guide decision making.
- Have a broad knowledge of how the business is run, focus on the major factors necessary to ensure that the business is successful and profitable.
- Evaluate and assimilate critical information when reaching conclusions and make logical, competent decisions
- Create a positive hotel image in every interaction with internal and external customers.
- Adhere hotel brand standard.
- Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guest needs.
- Maintain current Hotel Information to be able to provide to guest.
- Build and maintain positive relationships with all internal customers and guests on order to exceed their needs.
- Take action to address these needs to exceed their expectations.
- Implement procedures which enhance the guest experience.
- Generate new ideas and encourage creativity from the Eri Hosts
- Recognize the need for new and modified approaches.
- Demonstrate cooperation and trust with colleagues, teams and across departments to deliver positive results.
- Actively participate in wider hotel meetings.
- Interact with department and hotel Eri Hosts in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two-way communication.
- Be comfortable and effective in an environment of ambiguity or change.
- Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner.
- Complete tasks as directed by Management.
- Promote your ideas persuasively and shape the opinion of subordinates and overcome resistance.
- Build consensus for action and negotiate mutually beneficial solutions to problems.
- Develop/update skills and knowledge (internally and externally) to reflect changed technology or changed work requirements.
- Seek feedback on areas of shortfall.
- Maximize opportunities for self-development.
- Inspire others to excel by clearly communicating business values and direction, recognizing good performance and providing managerial support.
- Develop potential of others through coaching and development opportunities to build organization capability for the future.
- Lead by example.
- Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision.
- Follow standards, policies and procedures.
- Meet hotel attendance and grooming standards.
Work effectively with customers and colleagues from different viewpoints, cultures and countries.
