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Open nowPosted 8 hours ago

ATENTO ESCALADA - Analista Operações (Help Desk) - Unidade Campinas

Escalada

Where
Campinas, São Paulo, Brazil
Work mode
On site
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Your applicationOpen nowATENTO ESCALADA - Analista Operações (Help Desk) - Unidade CampinasEscalada · Campinas, São Paulo, Brazil

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Escalada's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.8%7 days
  4. 22.3%14 days
  5. 37.8%30 days
  6. 59.0%60 days
This job: posted 8 hours ago

The posting

Temos oportunidade de emprego chegandooooo... 💥💥💥Essa vaga é pra você, que é apaixonado em fazer a diferença, gerar resultados, se colocar no lugar do outro e resolver problemas de forma rápida e efetiva, seu lugar é aqui! 😍Prestar suporte técnico, operacional e processual aos operadores do call center emergencial (S24h), SAC, SAC BKO , SoMe, Torre de Controle, entre outros, atuando como ponto de apoio para dúvidas, direcionamentos e padronização de atendimentos. Responder os grupos de clientes. Colaborar com a equipe de supervisão na disseminação de boas práticas, atualização de procedimentos e garantia da qualidade na operação, bem como no controle de filas de atendimento via telefone e whatsapp.Venha fazer parte do nosso time!! 👩‍💻 🌟#VemPraAtento #OneAtento#LI-DG2Responsabilidades e atribuiçõesApoiar os operadores durante o atendimento em tempo real, esclarecendo dúvidas técnicas e operacionais sobre o processo de breakdown (pane) de caminhões e ônibus;Ser o ponto de referência da operação para validação de procedimentos, fluxos de atendimento e critérios de escalonamento;Apoiar os supervisores na análise de casos críticos, sugestões de melhoria e acompanhamento de performance individual;Contribuir com a equipe de treinamento na atualização de materiais, trilhas de capacitação e conteúdos operacionais;Atuar preventivamente na correção de desvios de processo e na orientação de operadores recém-integrados;Participar de reuniões operacionais, treinamentos e alinhamentos com demais áreas envolvidas na Torre de Controle;Garantir a padronização das informações transmitidas pela operação, alinhadas aos protocolos da Mercedes-Benz;Apoiar a disseminação de comunicados internos, atualizações de sistema e alterações nos fluxos operacionais.Requisitos e qualificaçõesTempo de casa: pelo menos 6 meses e sem movimentação salarial;Funcionário que tenha algum tipo de movimentação consultar tabela da Normativa – NI-002;Nota de Desempenho Time To Talk;Nota de Desempenho igual ou maior que 100 (Good Performer);Ter no mínimo 18 anos de idade;Necessário possuir Ensino Médio Completo (Ensino Superior Cursando ou Completo será um diferencial);Informações adicionais Inscrições até: 16/11/2026SalárioA definirHorário de Trabalho:09h00 - 18h0014h30 - 23h30Jornada de Trabalho200h mês | Escala a definir Local de Trabalho: Av. Mercedes Benz, 679 - Distrito Industrial - Campinas/SP.

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  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Escalada's form

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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