The posting
Location: NYC Office, Hybrid
WHY WE’RE HIRING
As Escape grows, our customers need more than a powerful security platform. They need a trusted technical partner who understands their environment, helps them deploy Escape successfully, and ensures they continue getting meaningful value from it.
THE ROLE
You will join the NYC office as a key member of our Post-Sales team, collaborating closely with Jess, our Head of Customer Success. As the primary post-sales technical partner for a portfolio of customers, you will guide them from handover to deployment through to long-term adoption. You’ll work directly with technical stakeholders, including Application Security teams, security engineers, developers, and platform leaders in a global context.
This is not a traditional Customer Success role. It demands strong technical expertise and the credibility to work alongside engineering and security teams. Your responsibilities include:
- Owning the customer relationship post-sales, starting at handoff from Sales Engineering
- Guiding customers through production deployment, product configuration, technical integrations, and adoption
- Troubleshooting and resolving technical challenges, using scripting and workflow automation as needed
- Connecting Escape to customers’ existing engineering and security processes
- Collaborating with Sales Engineering, Product, and Engineering teams throughout the customer lifecycle
- Traveling for in-person customer engagements, workshops, conferences, and company offsites
WHAT YOU BRING
- An engineering degree in computer science, software engineering, cybersecurity, or a similar technical field
- 3+ years of technical customer-facing experience within SaaS, cybersecurity, developer tools, or another deep-tech environment
- Technical credibility with engineering leaders, developers, application and platform security teams
- Deep understanding of software architecture, APIs, integrations, and modern development environments, AI and pentesting.
- Hands-on experience with scripting, troubleshooting, or workflow automation
- Ability to investigate and resolve complex technical issues
- Strong customer instincts: you can build trust, manage expectations, and translate technical concepts clearly for different audiences
- The ability to manage several customer priorities while maintaining strong follow-through and attention to detail
- Motivation to work autonomously and help build the foundations of a fast-growing Post-Sales team
- Willingness to work from the NYC office and travel as needed
BONUS POINTS
- Experience in application security, DAST, API security, penetration testing, or vulnerability management
- Previous experience as a software engineer, solutions engineer, technical consultant, or security engineer
- Familiarity with GraphQL, REST APIs, CI/CD pipelines, cloud environments, or developer tooling
- Experience supporting enterprise customers through complex technical deployments
- Experience contributing to renewals, expansions, or technical account plans
WHAT SUCCESS LOOKS LIKE
First 3 Months:
- Confidently demo Escape and explain our technical differentiators.
- Develop a strong understanding of our platform, customers, use cases, architecture, and integrations.
- Learn our post-sales processes and the most common technical challenges our customers encounter.
- Begin owning customer conversations and technical follow-ups alongside Jess and the wider team.
- Successfully manage your first customer handovers from POC to production.
- Build trusted relationships with stakeholders across security, engineering, and product teams.
3–6 Months:
- Independently own the technical relationship for a portfolio of customers.
- Lead onboarding, deployment, integrations, and technical workshops.
- Maintain clear account plans covering customer objectives, adoption, risks, and next steps.
- Proactively identify and resolve technical or adoption blockers before they become renewal risks.
- Identify opportunities for deeper adoption, new use cases, and account expansion.
- Establish a strong collaborative rhythm with Customer Success, Sales Engineering, Product, and Engineering.
6–12 Months:
- Become a trusted technical advisor to customers, including senior security and engineering stakeholders.
- Drive measurable improvements in product adoption, customer retention, and expansion.
- Help turn successful customers into reference customers, case studies, and advocates.
- Build repeatable onboarding, integration, and technical account management processes.
- Bring structured customer insights that directly influence Escape’s product roadmap.
- Help shape how the Technical Account Management function grows within our Post-Sales team.
WHAT WE OFFER
- Hands-on exposure to APIs, integrations, scripting, automation, and real-world cybersecurity challenges.
- Full autonomy and genuine ownership in a high-impact customer-facing role.
- Regular customer visits, company offsites, and opportunities to represent Escape at industry events.
- The opportunity to help build and scale our TAM function from an early stage.
HIRING PROCESS
- 30-minute introductory call with People & Talent.
- At-home technical challenge using the Escape platform, focused on scripting and problem-solving. You’ll have a maximum of 4 hours to complete it.
- 45-minute conversation with Jess, our Head of Customer Success, to discuss your experience, approach, and technical challenge.
- 45-minute conversation with the founders.
- Reference checks, then offer.
Total process: 2–3 weeks. We’ll keep you informed throughout.
Escape is an equal opportunity employer.
