Skip to content
CV Rocket
Get started
How it worksThe enginePricingBlogContactSign in

Open nowPosted 59 days ago

Technical Solutions Specialist

eSentire20 open roles

Where
Waterloo, ON, Canada
Get the CV for this job

From $25 per CV, paid once. No subscription.

Your applicationOpen nowTechnical Solutions SpecialisteSentire · Waterloo, ON, Canada

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on eSentire's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

7.8% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 1.6%1 day
  2. 3.4%3 days
  3. 7.8%7 days
  4. 14.3%14 days
  5. 33.7%30 days
This job: posted 59 days ago

The posting

Technical Solutions Specialist   About eSentire: eSentire is on a mission to hunt, investigate and stop cyber threats before they become business disrupting events. We were founded on the premise that if you can't find a solution, you build it. And today, that means pioneering the future of AI-powered security. At eSentire, we're building a cutting-edge AI Security Operations Platform that will amplify human expertise, not replace it, creating a workplace where innovation meets impact.   Our culture is based on transparency, teamwork, and continuous innovation, where your ideas can shape how AI and human intelligence work together to outsmart cyber adversaries. As the authority in Managed Detection and Response, we protect the critical data and applications of 2000+ organizations in 80+ countries, across 35 industries—and we're looking for forward-thinking talent to help us define what AI-first security, human-backed trust means for the industry.    About the position: Join our growing team of industry leading technical professionals as a Technical Solutions Specialist, where you will provide Tier-2 escalation support for eSentire’s Managed Detection and Response (MDR) offerings.   eSentire’s multi-signal MDR offerings ensure customers remain protected from active threats 24x7. As a Technical Solutions Specialist, when issues arise and our clients reach out for support, you will be responsible for ensuring they receive industry leading support and that they remain in a healthy operational state throughout their partnership with eSentire. You will raise complex issues internally for collaborative solutions as well as escalate any to the appropriate teams, as needed. You will also be required to maintain stellar customer-facing communications and regular timely updates, as well as updating knowledge articles when solutions are not previously documented.   As a Technical Solutions Specialist, you will have the opportunity to grow your career in a dynamic and rapidly expanding company and offers a competitive salary and benefits package, as well as access to cutting-edge technology and ongoing training opportunities. This role reports to the Manager of Support Center.   Responsibilities:

Support our clients’ inquiries and issues related to eSentire’s MDR offerings, such as Network products, Endpoints, Portal Integrations, and API products/services by identifying the underlying problem and analyzing the information related to the symptoms. Work directly with clients on live troubleshooting calls, guiding them in real time through diagnostic and remediation steps to resolve urgent issues. Find solutions that align with both our business requirements and our client’s interest, focusing on the client experience and quality of service. Escalate complex issues to the appropriate internal/external teams for further assistance. Collaborate with cross-functional teams to support customer issues and inquiries. Document all troubleshooting and research steps including related results. Provide technical guidance and support with implementation and feasibility inquiries along with sharing industry standard best practices and recommendations with stakeholders and leaders Contribute to our knowledge management system by creating and maintaining knowledge and process articles. Perform other duties and/or projects as assigned.

  Requirements:

5+ years of Information Technology experience in enterprise technical support. Bachelor's degree in Computer Science, Information Technology, or equivalent hands-on experience. Strong understanding of networking technologies such as LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring including experience with Linux command line operations. Experience supporting and troubleshooting enterprise applications, including endpoint technologies. Experience troubleshooting API integrations and web-based service connectivity. Excellent customer-focused communication skills, both verbal and written. Strong problem-solving skills with a focus on root cause analysis. Attention to detail with a commitment to continuous improvement. Ability to work efficiently in a fast-paced environment and handle multiple priorities.

  Nice to have: Exposure to and experience with the following:

Virtualization (VMware, Hyper-V, or similar), including deploying VMs, adding disks, creating and configuring virtual switches AWS – navigating the console, deploying AMIs, and understanding AWS networking (availability zones, internet gateways, ENIs) Familiarity with enterprise software deployment tools such as SCCM, Endpoint Manager, Intune, GPO and others. REST API troubleshooting and integration debugging.

PLEASE NOTE: AN IN-OFFICE TECHNICAL ASSESSMENT WILL BE INCLUDED IN THE INTERVIEW PROCESS FOR THIS POSITION   Work Location This is a hybrid position based in Waterloo, Ontario, Canada   Compensation Range The expected base salary range for this role is $70,000-$80,000 CAD. This range is for the primary location for which the job is posted. Actual compensation may vary depending on location and job-related factors such as qualifications, experience, knowledge, skills, and internal equity   Our Culture and Values We celebrate diversity, operating with mutual respect and consideration, in an environment that fosters inclusivity for all. We believe that a variety of perspectives, backgrounds, and experiences make us stronger – if you’re enthusiastic about this opportunity but don’t meet every qualification, we encourage you to apply anyway. It takes a diverse set of thoughts, cultures, backgrounds, and perspectives to be a true market leader.   Total Rewards We believe in rewarding performance and providing comprehensive benefits tailored to support your well-being. Our package includes:

Competitive benefit program Eligible for an annual performance-based bonus tied to personal and company performance. Please note that bonus payments are not guaranteed Paid parental leave Matching RRSP program Competitive employee referral bonus

Artificial Intelligence (AI) Notice: As part of our recruitment process, eSentire may use Artificial Intelligence (AI) tools to assist recruiters with reviewing and summarizing application materials. All candidate evaluations and hiring decisions are made by members of our hiring team AccommodationIf you have any accessibility requirements during the recruitment process, please reach out to our HR team at [email protected] and any accommodation needs will be addressed upon request. Your talents and unique perspectives are valued, and we look forward to the opportunity to work together to build a more inclusive future. It's our mission at eSentire to protect our customers 24/7/365 and we extend this conviction to job seekers. During the application and interview process, eSentire will communicate with you from one of our corporate "@esentire.com" email addresses, never from a public email address. 

From $25, paid onceGet the CV for this job

What happens when you press

One press. We do the rest.

  1. A CV for this posting

    Written against eSentire's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on eSentire's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    eSentire's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

    AI helps you write the email, checks it and sends it. We show you whether the recruiter read it.

  6. The interview in your calendar

    Full integration with your calendar. The invitation goes straight in.

    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
Get the CV for this job

From $25 per CV, paid once. No subscription.

Why it works

3×

more interviews than doing it yourself with ChatGPT.

ChatGPT writes a CV and never learns what happened to it. We see every reply. For each CV we know:

  • How it was written, and how the review scored it
  • When we applied, and how long after the posting went up
  • Which posting, which company, which city
  • Who got the interview, and who heard nothing

That is how we know which CVs get called.

Get the CV for this job

From $25 per CV, paid once. No subscription.

The numbers game

More applications. More interviews.

Every application goes out with its own CV, written for that posting and paid once. Send enough of them and the law of large numbers finds you the job.

Get the CV for this job
By hand5–10
With CV Rocket100
applications a day

Nearby

Live postings like this one

Same employer first, then the same role elsewhere.

Before you press

Straight answers

Get the CV for this job

From $25 per CV, paid once. No subscription.

What if my background isn't good enough?

We make the most of the background you have. The CV uses every piece of relevant proof your profile holds, and one of the 25 readers reads your whole profile and flags what the CV left out.

Do you really apply for me?

Yes, on the employer's own form, the hardest ones included. Where a question needs you, you answer it right there and AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

Is it a subscription?

No. You pay once per CV, from $25. Every application goes out with its own CV, written for that posting.

One job. One CV.
Paid once.

Pick the posting you want. We write for it, apply for you and catch the reply.

Get the CV for this job

From $25 per CV, paid once. No subscription.