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Open nowFirst seen 4 days ago

Business Unit Head - BPO

Esha Parama Technology219 open roles

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Your applicationOpen nowBusiness Unit Head - BPOEsha Parama Technology

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  2. CV RocketCV written for this posting.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 4 days ago

The posting

  1. Job DescriptionsBusiness & Strategic LeadershipMenyusun arah strategis dan roadmap pengembangan bisnis unit bisnis agar selaras dengan visi AdIns Group Mengembangkan dan mengeksekusi strategi go-to-market untuk layanan outsourcing, headhunting, training, dan BPO Mengelola dan mempertanggungjawabkan pencapaian target revenue, gross profit, net profit, dan utilisasi resource Mengidentifikasi peluang bisnis baru, segment pasar baru, serta memperluas jaringan klien strategis di industri multifinance, banking, fintech, dan enterprise Operational Excellence & DeliveryMemastikan seluruh layanan unit bisnis berjalan efektif, efisien, dan memenuhi Service Level Agreement (SLA) Mengawasi end-to-end proses operasional unit bisnis: recruitment lifecycle, onboarding, engagement, payroll, training delivery, dan BPO operations Mengelola kapasitas talent pool dan memonitor fluktuasi kebutuhan klien untuk menjamin ketersediaan resource Menjalankan continuous improvement terhadap SOP, metode screening, assessment, workflow operasional, dan standar kualitas Talent Acquisition & Workforce PlanningMenentukan strategi pencarian dan pengembangan pipeline kandidat IT (developer, QA, PM/BA, DevOps, data, cybersecurity, dll.) Mengawasi proses screening, interview, technical testing, dan rekomendasi kandidat ke klien Memastikan kualitas lulusan training internal dan memastikan kurikulum relevan dengan kebutuhan industry Membangun kolaborasi dengan kampus, partner training, komunitas IT, dan ekosistem recruitment lainnya Client Management & Stakeholder EngagementMenjaga hubungan bisnis jangka panjang dengan klien strategis dan memberikan dukungan atas isu eskalasi Berkolaborasi erat dengan unit Sales & Commercial untuk penawaran harga, proposal, kontrak, dan negosiasi skala besar Mengarahkan tim dalam memenuhi kebutuhan klien secara responsif dan meningkatkan client satisfaction serta retention Mewakili unit bisnis dalam pertemuan internal, eksternal, atau forum industri Team Leadership & Performance ManagementMemimpin, mengarahkan, dan mengembangkan tim lintas fungsi: Sales, Recruiter, Operations, Training, dan BPO Menetapkan KPI setiap divisi serta melakukan evaluasi kinerja bulanan dan tahunan Memberikan coaching & mentoring untuk meningkatkan kompetensi dan produktivitas Membangun budaya kerja berbasis kolaborasi, ownership, kecepatan, dan kualitas layanan Reporting & GovernanceMenyusun dan menyampaikan laporan kinerja unit bisnis kepada Board of Management (BoM) setiap bulan Memastikan seluruh operasional mematuhi regulasi perusahaan, legal, NDA/NCA, dan standar etika profesional Berkontribusi dalam penyusunan budget tahunan serta memonitor realisasi biaya unit bisnis
  2. AuthoritiesMengambil keputusan strategis dan operasional terkait pengembangan layanan unit bisnis Mengatur prioritas kerja dan penugasan bagi seluruh divisi di bawah unit bisnis Mengesahkan biaya unit bisnis dalam batas kewenangan yang disetujui perusahaan Menentukan struktur harga (pricing), fee recruitment/headhunting, margin outsourcing, dan costing BPO/training Melakukan persetujuan akhir terhadap kandidat yang akan di-deploy atau disampaikan kepada klien Memberikan teguran, rekomendasi tindakan disiplin, atau pembinaan kepada bawahan yang melanggar SOP Melakukan koordinasi dengan Department Head & Management dalam pengembangan produk atau layanan baru
  3. RequirementsMinimal S1 semua jurusan; lebih disukai Manajemen, Teknologi Informasi, atau bidang terkait. S2 merupakan nilai tambah Memiliki pengalaman 8–12 tahun di bidang: IT outsourcing / professional IT services, recruitment/head hunting tenaga IT, training/bootcamp IT, BPO atau managed services Memiliki pengalaman memimpin tim multi-fungsi minimal 15–30 orang Memahami skillset & role teknis IT (developer, QA, PM, BA, data, dsb) Pengalaman P&L management, operasional, dan pengembangan bisnis menjadi nilai tambah signifikan Pengalaman hands-on di IT minimal 3–5 tahun adalah nilai plus Business acumen kuat dalam model outsourcing, headhunting, training, dan BPO Pemahaman mendalam tentang talent supply chain dan recruitment lifecycle IT Mampu membaca data operasional: utilisasi, margin, SLA, productivity, manpower planning Menguasai negosiasi, proposal management, dan client engagement Strategic thinker dengan kemampuan eksekusi kuat Leadership, coaching, dan ability to manage multi-divisional team Communication & stakeholder management yang sangat baik Problem solving, conflict management, dan decision-making yang cepat & tepat Adaptif terhadap perubahan dan fokus pada continuous improvement
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