The posting
Placement Product Designer
How You'll Support Our Mission
We're looking for a human-centred Product designer who loves to build simple-to-understand and trustworthy tools which turn complexity into clarity and help make our user's lives easier. As a Placement Product Designer, you'll be supporting the ESO Product team to create software products that improve community health and safety outcomes through the power of data. Our software is used by thousands of fire departments, EMS teams, and hospital environments. You will help us solve our user's needs by bringing ideas to life, through empathetic research, analysis, ideation, design, and measurement.
We're especially interested in designers who take ownership of their own growth.
You Should
- Have a passion for healthcare and making a difference
- Be full of curiosity
- Be a natural problem solver
- Be a critical thinker
- Have empathy for our users and a desire to learn as much as possible about their needs in various scenarios, environments and areas of the world
- Have a desire to build accessible interfaces
- Be comfortable working independently and knowing when to seek out the right support, rather than waiting to be told what to do
- Be able to describe a specific time you tried a new tool, technique, or AI-assisted method and adapted your approach based on what you learned, rather than simply describing yourself as a fast learner.
What You'll Be Doing — the Day to Day
- Researching and supporting the early-stage assessment of incoming product ideas and user feedback, before they move into active design and development work
- Using product analytics to understand feature adoption and the broader user experience alongside qualitative research
- Through user research and usability testing, understanding the people who use our products
- Ideating and creating experiments which help you explore how to solve problems and test variations with users
- Helping to drive our team forward by actively contributing to and maintaining our design system, which contains our component library and accessibility documentation
- Working within our product design team to support and improve how we solve system and platform wide challenges, ease pain points, and identify similar needs across our user journeys
- Building strong, collaborative relationships with your colleagues to gain and share user insight, foster innovative thinking, ideate, and prioritise as a team
- Measuring the user experience and communicating informed opinions about areas of opportunity
- Using AI-assisted prototyping and research tools to test ideas quickly, and adapting your workflow as better tools and methods become available
- Taking part in how the team evaluates and adopts new design and research tools, rather than only using whatever is already in place
Who You Are — Essential Requirements
- At least two years of a third-level qualification in a UX / Digital Product Design / Or Interaction design discipline by June 2026
- While the position is mostly remote, you must still be able to come to the Belfast office when needed for team in-person meetings / collaboration etc
- Experience using AI Prototyping tools (or similar tools such as Figma)
- Have a strong passion for Product and UX design, and can point to a specific time you changed your approach after learning something new
- Care deeply about applying human-centred design thinking which is inclusive to all
- Take ownership over your work, tasks, and objectives, and work well independently
- Understand that your work is also part of a team's objectives, and work hard to build a strong team bond
- Enjoy communicating your ideas based on research using Miro or Dovetail or similar tools to visually share understanding during collaborative ideation sessions
- Understand the theory of qualitative and quantitative UX research methods, their limitations, and when to apply them
- Be evidence-driven in your decision-making and understand the importance of applying success measures to your design solution
- Enjoy collaborating with our technical teams on the feasibility of your design solutions, researching with our users to ensure desirability, and working jointly with the rest of the business to create the most viable solutions that drive outcomes
- Be comfortable trying new AI-assisted design or research tools as part of the work
- Be a trustworthy, self-directed teammate while working remotely, holding yourself to a high standard on the work your team entrusts to you, and communicating progress proactively so the team always has a clear, confident read on what you're driving forward
Please upload your most recent portfolio to the cover letter section of the application.
Application closing date: Thursday 5th November 2026
Benefits & Perks! You will have fantastic benefits at ESO including but not limited to;
- Life insurance
- Income protection insurance
- A generous pension contribution
- Hybrid working
- Modern City Centre office with regular social events
- Private medical insurance including optical and dental
- A health cash plan
- Annual health and wellness allowance + cycle to work scheme
- Enhanced paternity leave and pay, enhanced adoptive pay, enhanced maternity pay
- Enhanced short and long term sick pay,
- Great holiday entitlement
About ESO
ESO is a fast-paced, growing data, technology and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across the US, Canada and Northern Ireland.
Are you ready to Make a Difference?
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
Data Privacy
We disclose your personal information to our private equity sponsor, Vista Equity Partners, and its affiliates, including Vista Consulting Group (collectively, “Vista”), for administration, research, database development, workforce analytics and business operation purposes, in line with the terms of this Privacy Policy. Vista processes and shares your personal information with its affiliates, including other Vista portfolio companies, on the basis of its legitimate interests in managing, administering and improving its business and overseeing the recruitment process and, if applicable, your employment relationship with ESO Solutions UK Ltd. If you have consented to us doing so, we also share your personal information with other Vista portfolio companies for the purpose of being considered for other job opportunities in the pooling system, both inside and outside the EEA. Please find a full list of all Vista portfolio companies at: https://www.vistaequitypartners.com/companies/ and Vista’s privacy policy at https://www.vistaequitypartners.com/privacy/. Where this requires us to transfer your personal information outside of the EEA, please refer to the Privacy Policy for further details on cross-border transfers. In connection with the recruitment process, your personal data may be transferred outside of the EEA to Lever, Hirebridge, LLC and Criteria Corp., which provide applicant tracking and evaluation services. Hirebridge, LLC and Criteria Corp. have agreed to comply with the EU Standard Contractual Clauses to ensure that your personal information is adequately protected whilst outside of the EEA.
Applicant Privacy Notice – please click here to review the privacy policy which details how your data is collected, used and protected.
