The posting
About the role
As a Talent Acquisition Partner in Costa Rica, you will work across the full employee journey – from the first conversation with a candidate to the day-to-day experience of our colleagues in the region. You will own full-cycle recruiting for Costa Rica and, alongside it, be the local People point of contact for onboarding, employee questions, records, and local compliance.
You will partner closely with hiring managers and leaders across the business, and with our global Talent Acquisition and People teams. You will help shape how we hire, how we welcome new colleagues, and how we use data and AI responsibly to give candidates and employees more time with real people.
This is a highly visible role for someone who enjoys variety, builds trust quickly, and is just as comfortable analyzing a hiring funnel as handling a sensitive conversation with care.
What you’ll be doing – the day to day
Talent acquisition
- Partner with hiring managers. Understand business goals and hiring needs, advise on role profiles, scorecards, and job descriptions, and set clear expectations on timelines and market realities.
- Source and build pipeline. Use creative and non-traditional channels, community engagement, events, and referrals to find talent in Costa Rica and beyond.
- Run a great process. Manage screening, interview scheduling, feedback, and offers, keeping candidates informed at every stage and maintaining a high close rate.
- Use AI with judgment. Apply AI tools to screening, outreach, and scheduling where they help, while keeping every hiring decision and candidate relationship in human hands.
- Keep our data clean. Maintain accurate, compliant records in our applicant tracking system (Greenhouse), and track and share recruiting metrics that show where we can improve.
- Strengthen our employer brand. Represent ESO as an employer of choice in the Costa Rican market and support diversity and inclusion initiatives.
- Train and align. Coach hiring managers on how we hire the ESO way and keep local hiring practices aligned with our global approach.
People experience
- Welcome new colleagues. Run an efficient local onboarding process that complements our global orientation and helps new hires feel connected to ESO culture from day one.
- Be a trusted advisor. Guide managers and employees on policies, practices, and everyday questions, and escalate sensitive matters to the right People team members.
- Support employee relations. Help address concerns, conflicts, and complaints through clear communication, fairness, and sound judgment.
- Maintain records and documents. Keep personnel files, employment documentation, and the Costa Rica handbook accurate, current, and compliant with local employment law and data privacy requirements.
- Partner on payroll, benefits, and leave. Work with our payroll and benefits partners on new hires, changes, terminations, and reporting, and track all forms of leave.
- Support engagement and wellbeing. Contribute to programs that strengthen culture, engagement, and work-life balance, and embed inclusive practices in everything we do.
- Support the basics of a safe workplace. Help maintain health and safety practices and coordinate equipment and logistics for new and existing employees.
Who you are – the essentials
- 5+ years of experience in recruiting, People, or HR roles, including at least 3 years in full-cycle recruiting, ideally in a high-growth SaaS or technology company.
- Hands-on exposure to People generalist work such as onboarding, employee relations, records, or working with payroll and benefits partners.
- Working knowledge of Costa Rican employment law and local statutory requirements.
- Fluent written and spoken Spanish and English.
- Experience with innovative sourcing methods, applicant tracking systems, LinkedIn, referral programs, and job boards.
- Comfort using data to tell a clear story and curiosity about how AI can improve hiring and People operations.
- Exceptional communication skills, discretion with confidential information, and the ability to prioritize across many moving parts.
- Strong Microsoft skills, especially Excel, PowerPoint, and SharePoint, and experience with an HRIS.
- A belief in our mission and a collaborative, adaptive approach to work in a fast-paced environment.
Who you are – the desirables
- Experience managing Greenhouse or a similar applicant tracking system.
- Experience building scalable recruiting processes and workflows.
- Experience supporting a company as it expands into new regions.
- Experience recruiting across multiple countries or time zones.
About ESO
ESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. We pioneer innovative, user-friendly software to meet the changing needs of today’s EMS agencies, fire departments, and hospitals. We’re small enough to be nimble and fun, but big enough to be a great place to work. We serve thousands of customers out of our offices across North America, Europe and now Costa Rica!
Are you ready to Make a Difference? At ESO, we believe in bringing your true self to work every single day. If you don’t match all the qualifications on the job description, we encourage you to apply anyway! We are looking for passionate, innovative, and authentic people to help drive our mission.
All offers are contingent upon a successful background check.
ESO is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at ESO regardless of your gender; gender identity; gender reassignment; age; religion; race; national origin; political affiliation; sexual orientation; disability; veteran status; or other non-merit factor.
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