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Open nowFirst seen 5 days ago

Hotel Service Manager

ESRhealthcare and EXEC STAFF RECRUITERS1,404 open roles

Pay
$76,515 – $85,000 a year
Where
Melbourne, VIC, Australia
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Your applicationOpen nowHotel Service ManagerESRhealthcare and EXEC STAFF RECRUITERS · Melbourne, VIC, Australia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on ESRhealthcare and EXEC STAFF RECRUITERS's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 58.1%60 days
This job: first seen 5 days ago

The posting

Job Description

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

Night Manager Responsibilities

Provide support, leadership and guidance to the Front Office overnight team

Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks

Provide passionate, knowledgeable and friendly service to external and internal guests at all times

Completion of property specific night audit procedures

Carry out floor checks, where possible

Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features

Check guests in and out of the Property accurately and in a timely manner

Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times

Answer all telephone calls within three rings in a professional manner according to brand standard

Record guest comments for the information of the Head of Department

Ensure accuracy and balancing of till and the department cash float

Prepare and distribute daily reports

Document all transactions and alterations to accounts

Carry out transactions foreign currency accurately

Collect payment of accounts and issue receipts accordingly

Ensure all guest details are fully updated on PMS system to ensure Property information is correct

Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program

Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift

Ensure special requests are actioned appropriately and in a timely manner

Maintain the cleanliness and the presentation of the front desk at all times

Ensure effective communication between other departments and Management

Assistant Manager Responsibilities

Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact

Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties

Ensure effective communication of new or updated information regarding policies, rates or general Property information

Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Attend or prepare meetings as and when required by Senior Management

The flexibility to work shifts including early mornings, evenings and weekends

A person with proven leadership experience within a hotel environment

Knowledge of Sihot PMS advantageous

Someone with previous experience in a Front Office hospitality role

Additional Information

Assistant & Night Manager Annual Base Salary: $76,515 - $85,000 (gross)

FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range -$76,515 - $85,000 (gross) (gross) based on experience and qualifications

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