The posting
Overview
Support the development and delivery of clear, engaging, and impactful content that helps customers successfully use Esri technology. As a Web Content Editor, you will coordinate communications for technical support programs and initiatives, edit and maintain technical support documentation, and support content strategy efforts across the organization. Working closely with cross-functional teams, you will help ensure content is accurate, accessible, and aligned with customer and business needs.
Responsibilities
- Edit and maintain technical support knowledge base content, ensuring accuracy, clarity, consistency, and usability
- Collaborate with subject matter experts to resolve technical questions and improve content quality
- Write, edit, and publish engaging content tailored to multiple audiences and communication channels
- Coordinate and deliver communications for technical support projects, including distributor and customer-facing content
- Support customer communications and campaign execution through established workflows and project management systems
- Analyze content performance and stakeholder feedback to identify improvement opportunities and support content strategy initiatives
- Manage multiple projects, priorities, and deadlines while adapting to changing business needs
- Partner with cross-functional teams to align messaging, content priorities, and customer experience goals
Requirements
- 1+ years of experience in content creation, editing, technical writing, communications, marketing, or a related field
- Excellent writing, editing, proofreading, and verbal communication skills
- Strong technical writing, developmental editing, and copyediting skills, with the ability to communicate complex information clearly and effectively
- Demonstrated success developing content for diverse audiences and adapting tone, messaging, and style to meet audience needs
- Proficiency in editing and publishing web content, including HTML and web content management best practices
- Ability to manage multiple projects simultaneously with strong organization, prioritization, and time-management skills
- Proven ability to build effective partnerships and collaborate with cross-functional teams and stakeholders to achieve shared goals
- Analytical skills to evaluate information, synthesize insights, and translate findings into actionable recommendations
- Aptitude for learning new technologies and business systems, including Salesforce, developing working knowledge of ArcGIS products
- Bachelor’s degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field
Recommended Qualifications
- Master’s degree in communications, Journalism, English, Marketing, GIS, Technical Communications, or a related field
- Experience with customer-facing communications, campaign development, or web content management
- Familiarity with the ArcGIS system and Esri product portfolio
- Experience using Workfront, Salesforce, or similar content and project management tools
- Knowledge of content strategy, content governance, and customer experience best practices
- Demonstrated initiative, adaptability, and a strong willingness to learn
- Ability to navigate competing priorities, provide constructive feedback, and build partnerships across teams
Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
A reasonable estimate of the base salary range is
$70,304—$93,600 USD
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
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