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Open nowFirst seen 3 days ago

Remote Guest Experience Specialist

Essence Journey181 open roles

Where
San José, Costa Rica, Remote
Work mode
Remote
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Your applicationOpen nowRemote Guest Experience SpecialistEssence Journey · San José, Costa Rica, Remote

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Essence Journey's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.1% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.1%7 days
  4. 19.1%14 days
  5. 35.6%30 days
  6. 52.7%60 days
This job: first seen 3 days ago

The posting

We are seeking a motivated and detail-oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.

Requirements

  • Previous experience in customer service, hospitality, call center, or administrative roles preferred
  • Strong written and verbal communication skills
  • Comfortable working independently in a remote environment
  • Basic computer skills and ability to learn new systems quickly
  • Reliable internet connection and a distraction-free workspace
  • Strong attention to detail and organizational skills
  • Positive attitude and solution-focused mindset

Benefits

  • Remote work flexibility
  • Competitive pay with performance-based opportunities
  • Flexible scheduling options
  • Ongoing training and professional development
  • Supportive and collaborative team environment
  • Advancement opportunities based on performance

Key Responsibilities

  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner
  • Assist with service requests, scheduling updates, and general account support
  • Provide clear information about available services and options
  • Maintain accurate records using internal systems and CRM tools
  • Resolve basic customer concerns and escalate complex issues when necessary
  • Follow internal processes to ensure quality and consistency
  • Support team initiatives and ongoing customer experience improvements

Equal Opportunity

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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