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Open nowFirst seen 3 days ago

Customer Service Representative

Essex Solutions48 open roles

Where
Ft.Wayne, IN, USA
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Your applicationOpen nowCustomer Service RepresentativeEssex Solutions · Ft.Wayne, IN, USA

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Essex Solutions's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. Essex Solutions postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: first seen 3 days ago

Essex Solutions median: 1 days open

The posting

Essex Solutions, a division of Superior Essex, strives to push the boundaries of what is possible by creating magnet wire solutions that enable our customers’ innovations and exceed expectations. We aim to provide the various markets with products and services needed to flourish, and in turn, help our partners thrive.

Essential Functions/Duties Include:

The Senior Customer Service Representative provides exceptional customer service and support to major OEM customers, resolving inquiries, issues, and complaints in a timely and professional manner.

  • Serves as the primary point of contact for customers, responding to inquiries, resolving issues, and providing product information and support
  • Manages customer accounts and orders, including processing orders, tracking shipments, and managing returns.
  • Investigates and resolves customer complaints and escalations, ensuring customer satisfaction and retention
  • Collaborates daily with cross-functional teams, including sales, logistics, manufacturing plants, warehouses, purchasing, credit, and management to address customer needs and issues.
  • Has an understanding of manufacturing and engineering requirements (Will Train)

Knowledge/skills/abilities and other minimum qualifications:

  • High School diploma or equivalent (GED) required.
  • Bachelor of Science or Arts preferred.
  • Minimum of two (2) years of related customer service experience required.
  • Minimum of two (2) years of industrial experience preferred.
  • Minimum (5) years of related experience

Additional Required Qualifications

  • Excellent customer service skills
  • Demonstrated organizational skills
  • Professional communication skills
  • Ability to service customer needs in a prompt and professional manner.
  • High degree of accuracy
  • Dependability
  • Demonstrated ability to take an analytical approach to problem solving.
  • High level of initiative
  • Strong ability to multi-task
  • Ability to work independently in a fast-paced, demanding environment
  • Must have a desire to learn
  • Technical skills are a plus
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  1. A CV for this posting

    Written against Essex Solutions's own wording, from every piece of relevant proof in your profile.

  2. 25 readers review it

    Recruiter, hiring manager, skeptic and more read every draft, round after round. You get the best round.

    The review screen in CV Rocket: how each CV was read, round by round.

  3. We apply on Essex Solutions's form

    Our application engine gets through the hardest forms there are. Where a question needs you, AI suggests the best answer. Don't want us applying from our IP addresses? Use our Chrome extension: we apply straight from your own browser.

    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

    Essex Solutions's answer lands in your private mailbox, and we classify it on arrival: interview, question, rejection.

    The CV Rocket inbox: each employer reply classified as an interview, an action or a rejection.

  5. Reply with AI

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  6. The interview in your calendar

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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3×

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  • Who got the interview, and who heard nothing

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