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Supervisor Comercial - MCV

ESTRELAS TECNOLOGIA DA INFORMACAO LTDA

Where
Paço do Lumiar, MA, Brasil
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Your applicationOpen nowSupervisor Comercial - MCVESTRELAS TECNOLOGIA DA INFORMACAO LTDA · Paço do Lumiar, MA, Brasil
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The clock on this job

Early applications get read.

13.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.3%1 day
  2. 4.6%3 days
  3. 13.5%7 days
  4. 21.8%14 days
  5. 36.6%30 days
  6. 58.9%60 days
This job: posted today

The posting

Liderar, engajar e desenvolver nossos times de vendas internas, garantindo disciplina na execução, monitoramento próximo e resultados consistentes. Essa função é essencial para transformar diretrizes estratégicas em performance prática dentro do ambiente de call center.

Perfil Comportamental Esperado

  • Perfil orientado a metas e focado em resultados.
  • Liderança ativa, com proximidade do time, atuando como coach de performance.
  • Boa comunicação, clareza nas instruções e habilidade de feedback.
  • Organização, disciplina e resiliência para lidar com cenários de pressão.
  • Capacidade analítica para leitura de indicadores de vendas e rápida tomada de decisão.

Formação Desejável

  • Ensino Superior completo ou em andamento em Administração, Gestão Comercial, Marketing ou áreas correlatas.
  • Cursos de liderança, vendas internas, atendimento ou gestão de call center são diferenciais.

Habilidades Necessárias

  • Gestão de equipes de telemarketing ativo (com foco em vendas).
  • Capacidade de planejar e monitorar rotinas de prospecção e follow-up.
  • Domínio em métricas de call center e vendas (TMA, taxa de conversão, ticket médio, contatos úteis).
  • Experiência em feedback, coaching e desenvolvimento de operadores.
  • Conhecimento em técnicas de vendas consultivas por telefone.
  • Familiaridade com sistemas de CRM, discadores automáticos e relatórios de performance.
  • Gerir equipe de operadores de telemarketing, acompanhando e garantindo alto padrão de execução.
  • Monitorar indicadores de performance (KPIs), assegurando cumprimento de metas de vendas e produtividade.
  • Gerenciar rotina: acompanhar por amostragem significativa as ligações, avaliar qualidade do atendimento e corrigir desvios.
  • Treinar e desenvolver a equipe, atuando como líder técnico e motivacional.
  • Analisar problemas de performance, conduzindo reuniões de diagnóstico e propor soluções de melhoria.
  • Organizar escalas, metas diárias e relatórios de resultados para alinhamento com o Coordenador e Head de Vendas.
  • Promover ambiente motivador, garantindo disciplina, engajamento e foco da equipe em resultados.
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