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Open nowPosted 8 days ago

Associate Support Specialist LTE

etcconnect44 open roles

Pay
$20 – $34 an hour
Where
Middleton, WI, US
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Your applicationOpen nowAssociate Support Specialist LTEetcconnect · Middleton, WI, US

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The clock on this job

Early applications get read.

11.5% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.5%7 days
  4. 18.1%14 days
  5. 35.6%30 days
  6. 44.6%60 days
This job: posted 8 days ago

The posting

ETC is looking for an Associate Support Specialist (LTE - 3 Months), to join the team at our global headquarters in Middleton, WI! In this role, you will play a key part in delivering exceptional customer support while assisting technicians, designers, dealers, and end users with a variety of product and technical inquiries. This limited-term opportunity is designed to provide hands-on experience in a fast-paced, collaborative environment while supporting day-to-day service and technical support operations.

As an Associate Support Specialist LTE, you will help troubleshoot issues, respond to customer inquiries, document solutions, and ensure a positive support experience. Working alongside experienced team members, you will develop valuable skills in customer service, communication, problem-solving, and technical support while gaining exposure to ETC's products and technologies.

This 3-month LTE opportunity is ideal for individuals who are eager to learn, enjoy helping others, and are interested in building experience in a customer-facing and technology-focused role.

Representative Responsibilities:

• Customer Support

• Responds to basic technical inquiries via phone, email, and chat with supervision and guidance.

• Helps track ongoing cases, follows up with customers on status updates, and ensures communication is timely and professional.

• Escalates technical issues beyond basic troubleshooting to experienced specialists.

• Ensures interactions are courteous and professional, aiming for customer satisfaction.

• Support Process and Documentation

• Accurately logs customer interactions and updates service records.

• Assists with processing part replacements and order requests.

• Helps maintain the accuracy of knowledge management systems (KMS).

• Repair Coordination

• Supports the coordination of customer repair activities under supervision.

• Prepares RMA paperwork and tracks basic repair or loaner requests.

• Works with repair technicians by relaying customer details and issue descriptions.

• Other duties as assigned

• Special projects and requests are requested in a timely and positive fashion

Minimum Qualifications:

• Associates degree or equivalent level of education

• 3-5 years of job-related experience

• Some prior experience in customer service, help desk, theatre, or related fields is helpful but not required.

Demonstrated interest in technology, electronics, or live entertainment systems a plus.

• Basic familiarity with technical theatre, electronics, or related fields preferred.

• Strong interest in developing problem-solving and customer service skills.

• Comfortable with Windows computers and Office 365.

• Willingness to learn the use of hand tools, power tools, and electronic measuring devices.

• Ability to work professionally with customers and teammates.

• Availability to work occasional evenings and weekends as needed.

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